Quovadis Smith
Augusta,Ga.
Summary
- A reliable employee seeking a Customer Service position. Offering excellent communication and good judgment.
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Compassionate Early Childhood Assistant with 7+ years of related experience. Good understanding of safety issues and educational practices for early education of children.
- To secure a professional position, where I can gain hands-on skills to continue to develop and enhance my abilities and knowledge.
- Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
35
35
years of professional experience
Work History
Lead Caterer
QutiesTingzLLC
Augusta, GA
03.2021 - Current
- Conceptualized menus to account for dietary restrictions, food allergies, and personal requests.
- Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings, and plate displays to suit each group's theme.
- Followed all safety instructions to avoid injuries when operating heavy equipment in the kitchen.
- Ordered food items and supplies needed to fulfill catering jobs.
- Cooked for large groups of people and managed various types of food for large events.
- Observed federal and local kitchen safety regulations to prevent food-borne illnesses.
- Created catering menu based on client specifications, event type, dietary needs, and budget.
- Crafted exciting catering options for clients.
- Sampled each dish for quality control before serving, identifying mistakes and solving them immediately.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced sales by promoting products and assisting with creative menu selections.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled money, balanced tills, processed credit card payment batches, and prepared bank deposits, maintaining percentage, and accuracy.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Loctian/Natural Hair Braider
Hairstyles by Q
Atlanta, Ga.
04.2007 - Current
- Styles natural, locs, relaxed, long, short, and colored hair
- Specialize in unique braiding patterns
- Sew-in extensions
- Freestyles/creative
- Locs style
- Mobile Hair Service
Cashier
Checkers Restaurant
Atlanta, GA
11.2020 - 07.2021
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Stocked, tagged, and displayed merchandise as required.
- Collected and authorized payments of guests.
- Greeted customers entering the drive-thru and responded promptly to customer needs.
- Mentored new team members on sales software system operation.
- Processed customer refunds and exchanges according to established guidelines.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked personal identifications during alcohol and tobacco sales.
- Created price tags and merchandise signs.
- Welcomed customers and helped determine their needs.
- Provided friendly service and assistance to clients to promote customer loyalty, satisfaction, and sales.
Private Nanny
Family Child Care
Atlanta, GA
06.2017 - 09.2020
- Good Listener.
- Strong Desire To Help.
- Excellent communication skills.
- Respect Privacy.
- Motivation/Inspiration.
- Build Relationships.
- Ran Errands for personal care.
- Helped mom bond and care for the child.
- Care for babies from six weeks to six months.
- In-House Care Provided care to maternal mental health that daycare can't help around the house.
- Assisted parents by developing lesson plans to meet educational goals for each child.
- Coordinated schedules of activities, events, and field trips.
- Developed lesson plans and activities focused on topics such as.
Assistant Store Manager
Family Dollar
Atlanta, Ga.
11.2015 - 04.2019
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and to promote sales
- Received, opened, unpacked, and issued sales floor merchandise
- Provided customer service and operated a cash register
- Stocked inventory
Uber/Lyft
Atlanta, Ga.
04.2016 - 03.2019
- Common duties are picking up passengers, transporting clients between places, and keeping their vehicle in good condition
- Must have people skills for the job such as communication, time management, safe driving, and customer service.
Child Caregiver
No Other Mother
Atlanta, GA
06.2015 - 08.2017
- Created and implemented diverse educational strategies to boost development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Kept notes of behavior issues, food served and medications administered to children.
- Met with parents about daily activities, positive developments, and issues.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Drove children in the facility van to off-site recreation activities.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Planned and guided age-appropriate tasks like reading, crafts, and games.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Observed children to proactively identify issues with emotional or physical development and worked with parents and supervisors to address concerns.
- Introduced children to educational games and activities to boost learning.
- Distributed food, napkins, and beverages in preparation for snack time.
- Assisted children with putting on coats and cold-weather gear before going outside.
- Led children in creative, athletic, and educational activities while maintaining a safe and orderly group.
- Planned and managed learning-focused, imaginative, and play-oriented activities for children.
Sales Associate
Family Dollars
Sandy Springs, Ga.
10.2013 - 01.2014
- Designed and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and to promote sales
- Received, opened, unpacked, and issued sales floor merchandise
- Provided customer service and operated a cash register
- Stocked inventory
Cashier
E-z Shop and Go Food Market
Atlanta, Ga.
05.2007 - 09.2012
- Opened and Closed store
- Stocked and priced inventory
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct
- Issued receipts, refunds, credits, or change due to customers
- Operated and balanced cash register
Education
No Degree - Cosmetology Education
Atlanta Technical College
Atlanta, GABachelor of Science - Early Childhood Education
Post University
Waterbury, CT05.2024
Skills
- Skills and Qualifications:
- Excellent interpersonal verbal and written skills
- Customer Service
- Team Work
- Reliability and Professionalism
- Flexibility and Adaptability
- Retail experience
- Computer Skills:
- Windows XP, 7, 8 (Excel, Power Point, Word, Publisher) Internet
- Restaurant Operation
- Money Handling
- Managing Deliveries
- Coordinating Kitchen Staff
- Cleaning and Sanitation
- Labor and Overhead Cost Estimation
- Catering Menu Development
- Customer Needs Assessments
- Staff Scheduling
- Production Standards
- Supply Ordering and Management
- Communicating with Parents and Teachers
- Written Communication
- Safety Monitoring and Management
- Clean Rooms Expertise
- Arts and Crafts
- Feeding Guidelines Knowledge
- Restocking Supplies
- Volunteer Work Coordination
Timeline
Lead Caterer
QutiesTingzLLC
03.2021 - Current
Cashier
Checkers Restaurant
11.2020 - 07.2021
Private Nanny
Family Child Care
06.2017 - 09.2020
Uber/Lyft
04.2016 - 03.2019
Assistant Store Manager
Family Dollar
11.2015 - 04.2019
Child Caregiver
No Other Mother
06.2015 - 08.2017
Sales Associate
Family Dollars
10.2013 - 01.2014
Cashier
E-z Shop and Go Food Market
05.2007 - 09.2012
Loctian/Natural Hair Braider
Hairstyles by Q
04.2007 - Current
No Degree - Cosmetology Education
Atlanta Technical College
Bachelor of Science - Early Childhood Education
Post University