Quovadis Wise
Norcross,GA
Summary
Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities in an entry-level position at a forward-thinking company.
Overview
10
10
years of professional experience
Work History
BUS MANAGER
Gwinnett County Public Schools Transportation
12.2021 - Current
- Maintained accurate records of any incidents involving passengers or staff members during trips
- Conducted regular inspections of buses to ensure it meet safety standards before each trip
- Ensured compliance with state laws and local regulations in regard to bus operations
- Picked up and dropped off 140or more riders at specific locations following strict time schedules
- Complied with traffic rules and regulations to operate vehicles in safe, legal manner
- Excelled at multitasking by monitoring passenger behavior while driving safely
- Completed daily vehicle inspections and reported any issues to supervisors
- Refueled assigned bus and regularly checked oil and water levels to maintain bus in operating condition
- Utilized problem solving skills when unexpected issues arose during trips
- Displayed patience and understanding when dealing with difficult customers or situations.
HAIRSTYLIST
Explicit Styles Salon
05.2019 - 05.2024
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Evaluated client hair type, condition and desired outcome to determine ideal services
- Maintained updated knowledge of industry products, including chemical composition, structure and properties
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures
- Treated customers to extra services such as shampooing and head massage to promote loyalty.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Maintained 7 or more clients per week.
SHIPPING AND RECEIVING CLERK
AED Wesco Distributors
02.2020 - 10.2021
- Arranged for pickup and delivery of goods to meet deadlines
- Verified packing slips and shipping labels were accurate and complete
- Managed the efficient loading and unloading of goods from vehicles using pallet jacks or forklifts
- Demonstrated attention to detail while verifying product codes, quantities, sizes
- Maintained cleanliness standards within the warehouse area by following established guidelines
- Employed proficient knowledge of packing material selection for optimal protection during transit
- Performed regular cycle counts to ensure inventory accuracy throughout the warehouse
- Assisted in maintaining a safe working environment by adhering to safety protocols at all times.
- Handled day-to-day shipping and receiving overseeing more than 60 packages per day.
ORDER PULLER AND PACKER
Millennium Mat Company
09.2018 - 04.2019
- Packed Mat and rugs from shelves based on customer orders
- Used RF scanner to pick items from bins and complete orders
- Pulled products off shelves and followed instructions to box up orders according to customer specifications
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport
- Printed accurate labels and applied to boxes, crates and containers prior to shipment
- Used forklifts, pallet jacks, hand trucks and overhead cranes to move items throughout facility
- Doc master trained
- Maintained accurate and current order and shipment forms, inventory documentation and customer records
- Prepared inventory for shipment by attaching tags and labels, preparing shipment documents and securing products on pallets
- Scanned DOC shipping documents for records.
Outbound Call Center Agent
NSPIRE Outreach
08.2015 - 09.2018
- Made outbound calls to get donations for charity
- Defused volatile customer situations calmly and courteously
- Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems
- Contacted private individuals or businesses by telephone to solicit sales
- Developed at least 30 new leads each day
- Maintained and recorded customer information in database
- Proficient at computer dialing and computer software
- Set up appointments with interested customers according to schedule availability.
RETICKETER
Macy's Warehouse
03.2015 - 08.2015
- Reticket/Repriced clothing applied security device to merchandise
- Worked through loads in timely manner.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
GUEST SPECIALIST
Captain D's
08.2014 - 03.2015
- Trained new cashiers on procedures, customer service and sales techniques
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on spot
- Assembled food orders while maintaining appropriate portion control
- Followed food safety procedures according to company policies and health and sanitation regulations
- Checked out customers and bagged items quickly.
Education
Associate Degree in Cosmetology - Master Cosmetology
Gwinnett Technical College
Lawrenceville, GA04.2018
Skills
- Capable of analyzing and solving problems
- Effective communication and interpersonal skills
- Data Collection
- Typing speed efficiency
- Time management and prioritization
- Microsoft Office Suite (Excel, Outlook, Powerpoint, Word)
- Organizational skills
- Quality Assurance
- Active listening and empathy
Activities
Certificate in the life program at NSPIRE Outreach gaining money management skills, time management, and leadership skills.
References
- TIFFANY MCCARTER, State Farm, (678) 514-9705
- ROY RUSSELL, Gwinnett County Public Schools Transportation Supervisor, Roy.Russell@gcpsk12.org
- EVLINE SIMMONS, Gwinnett County Public Schools Team Leader Transportation Team Leader, Evline.Simmons@gcpsk12.org
Languages
English
Full Professional
License
Georgia State Board of Licensing: Master Cosmetology 07/2018: License number CO134685
Timeline
BUS MANAGER
Gwinnett County Public Schools Transportation
12.2021 - Current
SHIPPING AND RECEIVING CLERK
AED Wesco Distributors
02.2020 - 10.2021
HAIRSTYLIST
Explicit Styles Salon
05.2019 - 05.2024
ORDER PULLER AND PACKER
Millennium Mat Company
09.2018 - 04.2019
Outbound Call Center Agent
NSPIRE Outreach
08.2015 - 09.2018
RETICKETER
Macy's Warehouse
03.2015 - 08.2015
GUEST SPECIALIST
Captain D's
08.2014 - 03.2015
Associate Degree in Cosmetology - Master Cosmetology
Gwinnett Technical College
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