Quran Gray
Marietta,GA
Summary
Dynamic professional with a proven track record at Mercedes Benz USA, showcasing superior communication skills and problem-solving abilities. Excelled in enhancing customer satisfaction and streamlining project management, leveraging expertise in Microsoft Word and Excel. Known for being an effective team player, consistently achieving performance benchmarks without exceeding a single numerical percentage.
Overview
7
7
years of professional experience
Work History
Top End Vehicle Associate
Mercedes Benz USA
Sandy Springs, GA
05.2022 - Current
- Acted as a liaison between company divisions, public agencies, and outside representatives to facilitate communication and maintain project progress.
- Implemented project management solutions addressing obstacles to continued progress and effective interdepartmental communication.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
Customer Retention Specialist
Hyundai Capital America
Atlanta, GA
02.2020 - 05.2022
- Followed company policies, rules, and procedures to promote company goals and maintain safety.
- Demonstrated expert negotiation and problem-solving skills to resolve complex, non-routine customer concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable, friendly service.
Customer Service Representative
Anthem Blue Cross
Fond du Lac, WI
04.2018 - 04.2020
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Asked probing questions to determine service needs, and accurately input information into electronic systems.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Some College (No Degree) -
Northern Illinois University
Dekalb, ILSkills
- Advanced Microsoft Word, Excel, PowerPoint Skills
- Effective team player
- Superior communication skills
- Clear and articulate phone manner
- Salesforce
- Problem-solving abilities
- Verbal and written communication
- Conflict resolution
- Team collaboration
- Adaptability and flexibility
Timeline
Top End Vehicle Associate
Mercedes Benz USA
05.2022 - Current
Customer Retention Specialist
Hyundai Capital America
02.2020 - 05.2022
Customer Service Representative
Anthem Blue Cross
04.2018 - 04.2020
Some College (No Degree) -
Northern Illinois University
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