Quran Jones
Decatur,GA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Milk & Honey Restaurant
12.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Stats Bar & Grille
07.2019 - 12.2022
- Processed billing payments
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
Customer Service Representative
Sitel
02.2016 - 12.2018
- Answered 50+ calls a day Typing Speed 35wpm Relayed General store information to customers Processed Billing payments Data entry Claims
Education
High school diploma - General Studies
Elizabeth High School
Elizabeth, NJ06.2009
Skills
- Customer support
- Leadership
- Typing
- Complex Problem-Solving
Timeline
Customer Service Associate
Milk & Honey Restaurant
12.2022 - 09.2023
Customer Service Representative
Stats Bar & Grille
07.2019 - 12.2022
Customer Service Representative
Sitel
02.2016 - 12.2018
High school diploma - General Studies
Elizabeth High School
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