Quran Miller
Minneapolis,MN
Summary
Reliable, Friendly, Upbeat, Flexible, Driven and results-focused professional seeking a customer service position in a fast-paced environment. Who quickly learns and masters' new concepts and skills. Passionate about helping customers and creating a satisfying experience. Seasoned Security Officer with 9 years experience in law enforcement and Security industry. Expertise in conducting investigations and writing detailed reports. Extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Unparalleled Security
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted routine patrols to identify security risks and maintain a secure environment.
- Assisted in emergency response procedures, ensuring swift action during incidents.
- Collaborated with law enforcement to report suspicious activities and facilitate investigations.
- Enforced company policies and regulations, maintaining order among employees and visitors.
- Provided training on security protocols to new staff, fostering a culture of safety awareness.
- Developed incident reports detailing findings from security breaches or disturbances.
- Utilized surveillance equipment effectively to monitor high-traffic areas for potential threats.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
Personal Banking Associate
Wells Fargo
Minneapolis, MN
12.2024 - Current
- Actively participated in training sessions focused on personal development and the advancement of team performance metrics.
- Analyzed account performance through systematic reviews to identify potential for cross-selling various bank offerings.
- Analyzed and refined operational workflows in collaboration with team members to boost overall efficiency.
- Engaged with branch management to formulate and execute marketing strategies aimed at attracting new customers and enhancing overall business performance.
- Developed and implemented personalized banking strategies to address individual customer needs and improve overall satisfaction.
- Analyzed customer feedback data to inform continuous service improvement strategies, resulting in increased customer satisfaction.
- Designed and applied effective sales methodologies that significantly boosted revenue streams from established clients and facilitated new client engagement.
- Developed and maintained exceptional rapport with clients, resulting in improved retention.
- Resolved sensitive customer inquiries with a focus on professionalism and strict adherence to privacy regulations.
- Educated customers on product features and services during new account initiation to promote informed decision-making.
- Encouraged teamwork and cooperation by supporting colleagues during busy periods, contributing to the achievement of collective objectives.
- Conducted thorough assessments of transactional activities in partnership with colleagues to mitigate risks and prevent fraud.
- Making outreach calls to customers each day to drive business and deepen relationships
Assistant Football Coach
Roosevelt High School
05.2014 - Current
- Developed and implemented training programs to enhance player performance and teamwork skills.
- Mentored student-athletes in skill development, promoting personal growth and athletic excellence.
- Collaborated with coaching staff to design practice schedules that maximize player readiness and recovery.
- Conducted performance evaluations to identify areas for improvement and adjust training techniques accordingly.
- Organized team meetings to discuss game analysis, encouraging open communication among players and coaches.
- Coordinated fundraising activities to support team operations, enhancing resources available for athlete development.
- Established a positive team culture focused on sportsmanship, resilience, and dedication to continuous improvement.
- Managed equipment inventory and maintenance, providing a safe environment for players during practice and games.
- Scouted opposing teams to help build effective gameplay strategies.
- Assisted head coach in recruiting talented players, resulting in a stronger roster.
Client Relations Consultant
U.S. Bank
Minneapolis, MN
10.2021 - 04.2024
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Followed up with customers to gather feedback and provide additional assistance.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Discussed financial options with clients and provided informed suggestions.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Expanded client base by promoting new financial products.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Met with members to understand goals and recommend solutions to fit specific needs.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Developed advanced product knowledge to share current information while generating and delivering products quotes.
Security Officer
Securitas Security Services USA
08.2020 - 10.2021
Security Officer Hennepin County
Allied Universal Security Services
07.2017 - 03.2021
Crew Trainer
McDonald's
06.2014 - 01.2020
Assistant Store Manager
Lids Locker Room
Minneapolis, MN
05.2016 - 09.2018
Education
Psychology
Minneapolis Community And Technical College
Minneapolis, MNHigh School Diploma -
Roosevelt High School
Minneapolis, MN06.2013
Skills
- Conflict resolution techniques
- Theft Prevention Training
- Emergency Management
- Crisis Intervention Training
- Crime Prevention Methods
- CCTV Surveillance
- Safety and Security
- Superior customer service
- Arrest procedures
- Emergency Response
- Relationship building and management
- Report preparation
Accomplishments
- Customer Relations:Earned highest marks for customer satisfaction, companywide.
Timeline
Personal Banking Associate
Wells Fargo
12.2024 - Current
Client Relations Consultant
U.S. Bank
10.2021 - 04.2024
Security Officer
Securitas Security Services USA
08.2020 - 10.2021
Security Officer Hennepin County
Allied Universal Security Services
07.2017 - 03.2021
Assistant Store Manager
Lids Locker Room
05.2016 - 09.2018
Crew Trainer
McDonald's
06.2014 - 01.2020
Assistant Football Coach
Roosevelt High School
05.2014 - Current
Security Officer
Unparalleled Security
Psychology
Minneapolis Community And Technical College
High School Diploma -
Roosevelt High School