Quran Sutherland
Baltimore,MD
Summary
Reliable and hardworking professional with experience in security, asset protection, hospitality, food service, and cleaning services. Strong background in customer service, safety monitoring, and maintaining clean and organized environments. Able to work independently or as part of a team. Seeking an opportunity with a protection/security company where I can contribute my skills and continue to grow professionally.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Johns Hopkins Bayview Medical Center
Baltimore, MD
01.2023 - Current
- Managed hospital premises to ensure compliance with safety and security standards for staff, patients, and visitors.
- Oversaw assigned areas and responded to incidents or emergencies with urgency.
- Enforced and evaluated compliance with facility policies and procedures.
- Compiled detailed incident reports and verified accuracy of daily activity logs.
Asset Protection Associate
Giant Food
Baltimore, MD
08.2022 - 03.2023
- Oversaw store operations, implementing strategies to prevent theft and reduce shrinkage.
- Oversaw surveillance operations and conducted thorough investigations of suspicious activities.
- Facilitated collaboration between management and law enforcement to address critical issues.
- Led initiatives to establish and uphold a secure shopping environment for customers and staff.
Catering Assistant
Coastal Hospitality Associates LLC
Baltimore County, MD
05.2012 - 12.2022
- Supported preparation of hot and cold food items to ensure quality service.
- Oversaw dish cleaning, tableware sanitization, and table clearing post-meals.
- Organized and configured dining areas to align with specific event themes.
- Executed loading and unloading of food equipment and supplies for on-site catering operations.
- Streamlined packing and organization of catering materials post-events.
- Addressed guest inquiries and resolved complaints with professionalism and efficiency.
- Ensured cleanliness and organization of work areas to promote efficiency.
Catering Assistant
The Pantry Catering
Baltimore, MD
01.2017 - 11.2022
- Facilitated food preparation and provided essential kitchen support.
- Executed thorough cleaning and sanitization of dishes, utensils, and work areas.
- Assisted in arranging tables, chairs, and event equipment for various functions. Helped maintain organization and readiness of event spaces. Supported team members in setting up for successful events.
- Executed loading and unloading operations for catering vehicles to ensure timely service delivery.
- Delivered exceptional customer service by addressing and resolving guest concerns promptly.
Cleaner
Goodwill Industries International
Baltimore, MD
01.2018 - 06.2020
- Executed thorough cleaning and maintenance of facility to ensure a hygienic environment.
- Executed comprehensive custodial responsibilities to ensure cleanliness and safety of facilities.
- Delivered exceptional customer service support to enhance client satisfaction.
Fast Food Cashier / Team Member
Round1 Bowling & Amusement
Baltimore, MD
04.2017 - 12.2018
- Managed cash register operations and executed customer transactions efficiently.
- Executed food preparation and upheld kitchen sanitation standards.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Oversaw general facility cleaning and maintenance operations.
Education
Some High School - undefined
Coppin Academy
Baltimore, MD06-2016
Skills
- Assisted in monitoring security protocols to prevent loss Supported team efforts in identifying potential risks Aided in implementing safety measures to protect assets
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Executed food preparation processes to ensure timely service delivery
- Assisted guests with inquiries and requests to enhance overall satisfaction Supported team members in delivering exceptional service during peak hours Maintained cleanliness and organization of guest areas to promote a welcoming environment
- Assisted in maintaining cleanliness and organization of residential and commercial spaces Supported teams in executing cleaning tasks efficiently Contributed to a positive environment through diligent housekeeping efforts
- Assisted in maintaining grounds and ensuring cleanliness of facilities Supported floor care activities to enhance appearance and safety Contributed to team efforts in landscaping and upkeep of outdoor areas
- Assisted in processing cash transactions and managing sales operations Supported team members in achieving sales targets through effective cash handling practices Contributed to maintaining accurate financial records and inventory levels
- Assisted teams in achieving project goals through effective collaboration Supported project timelines by coordinating tasks among team members Contributed to problem-solving efforts to enhance team performance
- Supervised home care and caregiving operations, ensuring quality service delivery
- Assisted in food preparation and service in fast-paced kitchen environments Supported team members in maintaining cleanliness and organization of workstations Contributed to positive dining experiences through attentive customer service
- Assisted in packaging products for distribution Supported inventory management processes to maintain stock levels Collaborated with team members to ensure timely order fulfillment
Certification
- Home Care Aide Certification
- CPR Certification
Timeline
Security Officer
Johns Hopkins Bayview Medical Center
01.2023 - Current
Asset Protection Associate
Giant Food
08.2022 - 03.2023
Cleaner
Goodwill Industries International
01.2018 - 06.2020
Fast Food Cashier / Team Member
Round1 Bowling & Amusement
04.2017 - 12.2018
Catering Assistant
The Pantry Catering
01.2017 - 11.2022
Catering Assistant
Coastal Hospitality Associates LLC
05.2012 - 12.2022
Some High School - undefined
Coppin Academy