Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Qurat Ain

Katy,TX

Summary

Experienced customer service professional with a strong background in cash handling and point-of-sale systems. Proven track record in managing daily sales transactions and shift operations. Skilled in providing exceptional patient care in assisted living and long-term care settings, with leadership experience in fast-paced environments. Demonstrated ability to lead teams and deliver outstanding service in retail and hospitality sectors.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Medication Aide

Spring Arbor Assisted Living
Williamsburg, VA
10.2021 - 01.2024
  • Poured and dispensed medications accurately to assigned residents.
  • Ensured adherence to guidelines by verifying identification and following timelines.
  • Charted and recorded information on dispensed medications promptly and accurately.
  • Conducted shift information transfers and counting procedures per facility protocol.
  • Contacted care providers for clarification regarding medication administration.
  • Communicated with families to provide resident updates and share pertinent information.
  • Faxed refill and new medication data to pharmacy and doctor's offices as needed.
  • Processed received faxed information in a timely and accurate manner.

Certified Nurse's Assistant

Spring Arbor Assisted Living
Williamsburg, VA
04.2020 - 01.2024
  • Answered patient call signals, to determine patient needs.
  • Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
  • Documented and report observations of patient behavior, complaints, or physical symptoms to nurses.
  • Train family members to provide bedside care.
  • Care for individuals or families during periods of incapacitation, family disruption, or convalescence.
  • Administered bedside or personal care, such as ambulation or personal hygiene.
  • Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes.

Shift Leader

Dunkin Donuts
Williamsburg, VA
11.2019 - 01.2022
  • Planned and prepared meals for individuals with special dietary requirements.
  • Ensured strict adherence to safety precautions and sanitary measures.
  • Led team members during shifts to optimize kitchen and register operations.
  • Managed timing of teams to enhance workflow efficiency.
  • Identified potential issues and resolved problems promptly.
  • Communicated with customers regarding orders, feedback, and complaints.

Education

Medication Aide -

Heart to Heart Career Training Center
Williamsburg, VA
11.2021

Certified Nursing Assistant -

Heart to Heart Career Training Center
Williamsburg, VA
10.2020

Skills

  • Customer service
  • Teamwork
  • Communication
  • Interpersonal skills
  • Leadership
  • Problem solving
  • Decision making
  • Conflict resolution
  • Cash handling
  • Time management
  • Organization
  • Medication administration
  • Patient assessment
  • Care planning
  • Transfer assistance
  • Ambulation assistance
  • Basic life support
  • First aid

Certification

  • Medication Aide, Heart to Heart Career Training Center, Williamsburg, VA, 11/01/21
  • Certified Nursing Assistant, Heart to Heart Career Training Center, Williamsburg, VA, 10/01/20
  • Personal Care Aide, Heart to Heart Career Training Center, Williamsburg, VA, 07/01/20
  • Adult First Aid/CPR/AED, American Red Cross, 11/01/21

References

References available upon request.

Timeline

Medication Aide

Spring Arbor Assisted Living
10.2021 - 01.2024

Certified Nurse's Assistant

Spring Arbor Assisted Living
04.2020 - 01.2024

Shift Leader

Dunkin Donuts
11.2019 - 01.2022

Medication Aide -

Heart to Heart Career Training Center

Certified Nursing Assistant -

Heart to Heart Career Training Center

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