Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Life experience
Timeline
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Tina Roberts

Tina Roberts

Grand Rapids,MI

Summary

Versatile and results-driven professional with a robust background in healthcare and retail, notably at Corewell Health. Excelled in medication management and customer service, enhancing patient care and retail operations. Demonstrated exceptional interpersonal skills and attention to detail, achieving significant improvements in patient satisfaction and sales outcomes. Skilled in drugs inventory and fostering customer relationships, I bring a proven track record of success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medication Aide

Corewell Health
Kentwood, MI
06.2023 - Current
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Communicated effectively with physicians, pharmacists and other healthcare professionals regarding medication administration issues.
  • Participated in team meetings to discuss patient care and medication management strategies.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Provided assistance to nursing staff in administering injections, intravenous therapy and other treatments.
  • Performed routine inventory control checks of drugs stored in unit drug boxes or carts.
  • Obtained, recorded and reported patient vital signs for medication administration.

Alzheimer's Resident Care Aid

Holland Home Raybrook Campus
Kentwood, MI
08.2022 - 06.2023
  • Assisted with personal hygiene tasks such as bathing, dressing, grooming.
  • Ensured compliance with federal, state, and local regulations regarding care facilities.
  • Monitored changes in residents' physical condition or behavior patterns.
  • Provided emotional support for residents struggling with mental health issues.
  • Responded quickly and appropriately to any medical or behavioral emergencies that arose.
  • Assisted in organizing activities to engage and stimulate resident's minds.
  • Created a safe environment for all residents while encouraging independence.
  • Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.

Amazon Delivery Driver

Amazon
Kentwood, MI
03.2021 - 06.2023
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Navigated routes with relevant map programs and GPS systems.

Merchandiser

JCPenney
Portage, MI
09.2018 - 04.2021
  • Taught sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Set up attractive window displays that encouraged customers to enter the store.
  • Developed effective relationships with suppliers in order to secure competitive pricing for products purchased by the company.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Worked closely with store managers to ensure compliance with corporate policies and procedures related to merchandising activities.

Education

High School Diploma -

Athens Area Schools
Athens
05-1993

Skills

  • Drugs inventory
  • Logs management
  • Oxygen initiation
  • Glucose testing
  • Topical medication application
  • Medication stock maintenance
  • Customer service
  • Retail store support
  • Key holder experience
  • Service standard compliance
  • Complaint resolution
  • Plan-o-gram implementation
  • Fixture placement
  • Visual display installations
  • Active listener
  • Retail
  • Sales techniques
  • Stock control
  • Customer relationship management (CRM)
  • Friendly and outgoing
  • Documentation and reporting
  • Data entry
  • Interpersonal skills
  • Excellent communication
  • Attention to detail

Affiliations

  • I love art. museums, festivals and kayaking.
  • I read tarot.

Certification

  • First Aid
  • CPR

Life experience

  • I've worked serving others in customer service positions and medical positions and retail and hospitality all my life. I work well alone or in a team setting. I am punctual and organized and reliable. I have 32 years experience working in all kinds of fields.

Timeline

Medication Aide

Corewell Health
06.2023 - Current

Alzheimer's Resident Care Aid

Holland Home Raybrook Campus
08.2022 - 06.2023

Amazon Delivery Driver

Amazon
03.2021 - 06.2023

Merchandiser

JCPenney
09.2018 - 04.2021

High School Diploma -

Athens Area Schools
Tina Roberts