Qusai Yousef Alnasur
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business.Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative a collaborative work environment to achieve collective goals.
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive a productive work environment.
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Work History
Supervisor
1 Year 11 Months- Supervised daily operations to ensure high-quality customer service and satisfaction.
- Trained and mentored junior staff on best practices in barbering techniques and customer engagement.
- Streamlined appointment scheduling processes, enhancing workflow efficiency and client retention.
- Collaborated with management to implement promotional strategies, increasing customer foot traffic.
- Addressed customer inquiries and resolved issues promptly, fostering a welcoming environment.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed diverse team, promoting an inclusive work environment that leveraged individual strengths.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
1 Year- Managed budget implementations, employee reviews, training, and schedules to optimize resource allocation and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed market trends and competitor activities to create competitive advantages.
- Identified individual employee strengths and initiated mentoring program to enhance skill development and address weaknesses.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented programs to foster employee loyalty and reduce turnover, contributing to a more stable workforce.
Bagger/Grocery Stocker
7 Months- Maintained clean and organized store appearance to enhance shopping experience.
- Collected and returned hand baskets and shopping carts to ensure availability for customers.
- Collaborated with cashiers to enhance customer experience at checkout.
- Supported customers in transferring purchases from carts to cars to improve satisfaction.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Cook
1 Year 1 Month- Maintained clean, organized work areas to ensure safety and quality in food preparation.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Organized and prioritized kitchen duties to prepare and serve food promptly during peak hours.
- Delivered high-quality, visually appealing dishes, contributing to increased customer satisfaction.
Education
High School Diploma
- 3.5 GPA
- Extracurricular Activities: Football
- As a very driven person all my life, I used my 4 years of secondary school the most I possibly could. I attended Harold L. Richards High School. I did everything I wanted to do while still maintaining a well-rounded education as a priority. I was able to get an A on my chemistry quiz at 11 AM on a Friday, and not even 8 hours later I was lining up at the 50 yard line with my teammates ready to engage in one of my favorite pastimes. In shorter words, I will not say I was hyper-focused on academics, nor will I say I threw my homework to the side. After high school, I attended Moraine Valley Community College in pursuance of an Associates in Liberal Arts with future ambitions for a Bachelors in Finance. I had and still have many educational ambitions, but due to certain circumstances, I was forced to place that journey on a pause to be there for my family.