Qutisha Smith
Country Club Hills,IL
Summary
Caring Social Worker offering case management expertise quickly building trust and rapport with clients from diverse cultures. Highly adept at case planning and diagnosis management. Committed to achieving high-quality, cost-effective care for patients and families. Analytical Human Service Technician with in-depth knowledge of county program forms, procedures and policy systems. Accommodating individual skillful in creating customized plans for each client. Commended for effectively handling complex claims and rectifying discrepancies.
Overview
12
12
years of professional experience
Work History
Human Services Caseworker
Illinois Department of Human Services
Chicago , I
05.2017 - Current
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Evaluated and addressed individual client needs and concerns.
- Discussed rights and responsibilities associated with public assistance with applicants.
- Maintained confidentiality standards according to agency policies and procedures.
- Coordinated care with interdisciplinary teams and community contacts to promote continuity of care.
- Prepared documents necessary to initiate, continue and modify public assistance.
- Educated family members on strategies for providing effective support for their loved ones.
- Advised clients on how to access community resources such as employment opportunities, housing assistance, legal aid.
- Developed and maintained positive relationships with clients, families, and community partners.
Postal Carrier
USPS
Smyrna , GA
01.2012 - 01.2017
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Observed road rules, weather and road conditions and other factors to maintain safe driving record.
- Recorded address changes to redirect mail for residences or businesses.
- Maintained records of all packages received and delivered along with any necessary paperwork.
- Delivered various types of mail on routes according to strict timelines.
Education
Bachelor of Science - Information Technology
Chicago State University
Chicago, IL06-2006
Skills
- Patient-Centered Care
- Strategic Planner
- Client Advocacy
- Treatment Planning
- Family Maintenance
- Family Counseling
- Group Facilitation
- Case Documentation
Military Specialist
- Enlisted 1996 thru 2002
Timeline
Human Services Caseworker
Illinois Department of Human Services
05.2017 - Current
Postal Carrier
USPS
01.2012 - 01.2017
Bachelor of Science - Information Technology
Chicago State University
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