Summary
Overview
Work History
Education
Skills
Timeline
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Quwanisha Powell

Winnsboro,LA

Summary

Accomplished Branch Manager with a proven track record at Tower Loan, enhancing operational efficiency and customer satisfaction. Expert in financial transactions and adept at team building, I've successfully led diverse groups to exceed goals through strategic planning and effective problem-solving. Renowned for inmate supervision and fostering reintegration programs, my leadership significantly boosts productivity and service quality.

Overview

6
6
years of professional experience

Work History

Correctional Sergeant

Catahoula
Harrisonburg, LA
10.2024 - 01.2025
  • Interacted with community organizations to facilitate reintegration programs for released inmates.
  • Promoted safety, order, and functionality of facility.
  • Facilitated communication between inmates, family members, attorneys and other external parties.
  • Issued security badges and passes to guests and visitors.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Branch Manager

Tower Loan
Winnsboro, LA
04.2021 - 10.2024
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Updated client account information and records in company databases.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Informed customers of loan application requirements and deadlines.
  • Developed loan contracts and explained contract terms to clients.
  • Verified accuracy of loan documents prior to approval.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Negotiated terms and conditions of loan contracts.

Branch Manager

Cash 2 U
Rayville, LA
04.2020 - 04.2021
  • Planned work schedules to maintain adequate staffing levels.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.

Shift Manager

McDonald's
Monroe, LA
07.2019 - 04.2021
  • Ensured compliance with health and safety regulations.
  • Coordinated shift workers for inventory receiving, auditing and restocking.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Reviewed financial statements to meet targets during shift.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Observed and monitored utilization of equipment.

Education

Franklin Parish High School
Winnsboro, LA
05-2017

Skills

  • Inmate supervision
  • Inspections
  • Rules of conduct
  • Inventory counting
  • Administration
  • Terms negotiation
  • Work planning
  • Emergency response
  • Financial transactions expertise
  • Reliable
  • Financial services
  • Employee training
  • Policy enforcement
  • Team building
  • Shift leadership

Timeline

Correctional Sergeant

Catahoula
10.2024 - 01.2025

Branch Manager

Tower Loan
04.2021 - 10.2024

Branch Manager

Cash 2 U
04.2020 - 04.2021

Shift Manager

McDonald's
07.2019 - 04.2021

Franklin Parish High School

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Quwanisha Powell