Quyana Baker
Richmond,VA
Summary
Detail-oriented team player, organized and dependable candidate with strong organizational skills eager to secure entry level Team Leadership position. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Overnight Valet Night Auditor/Attendant
PMC (Parking Management Company)
11.2022 - Current
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Trained new team members on company procedures, fostering a collaborative work environment built on shared knowledge and expertise.
- Developed rapport with repeat customers, remembering names and preferences for personalized service experiences.
- Handled guest inquiries and provided directions or assistance as needed, demonstrating excellent customer service skills.
- Kept detailed records of damages or pre-existing conditions on incoming vehicles, protecting both company liability and customer interests.
- Entered guest vehicle information and location in computerized valet parking system.
- Monitor the valet lot for unauthorized access or suspicious activity, maintaining a safe environment for guests and their vehicles.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
Delivery Driver
Door Dash/Go Puff/ Uber Eats/ Grub Hub/Point Pick Up/
10.2019 - 02.2023
- Accept the customer’s order from the app of the company I'm driving for.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- If the order is not able to be checked, asked staff to verify items in the customer bag to make sure all items were included with order.
- Communicate with customers to substitute items if their items are not available for their order, if the wait is long, if the order is not ready, if the pick-up location is closed, if I cannot find drop-off location, etc.
- Call customer service to properly cancel customer's order so the customer will receive their refund for a non-delivery order.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Completed on-time deliveries by choosing best and most efficient routes.
Medical Courier Driver
Richmond Express Courier Service and Warehousing
06.2022 - 10.2022
- Provided emergency and STAT service for local hospitals as well as laboratories in and out of state.
- Load and unload cargo in a safe and efficient manner to and from accurate facilities.
- Upheld compliance with HIPAA regulations while managing confidential patient information during deliveries.
- Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
- Supported team members during high-volume periods or absences by covering additional routes when necessary.
- Implemented inventory control measures for proper storage and tracking of medical supplies during transport.
- Followed safety procedures and regulations to protect packages and vehicles.
- Communicated with dispatch and customers for accurate delivery information.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
Warehouse Operations Associate
Go Puff
01.2022 - 05.2022
- Ensuring substitutions are approved with the customer
- Assisted in annual physical inventories that ensured accurate count data was reported to management.
- Managed and updated all relevant documentation related to warehouse operations, ensuring compliance with company policies and regulatory requirements.
- Reached out to customers for when drivers cannot reach the customer.
- Input daily/periodically intraday reports and temperatures log.
- Assisted in receiving, stocking and distribution of merchandise.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Completed cycle counts and monthly inventory.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Expedited order processing times through accurate picking, packing, and staging of products for shipment.
Pizza Delivery Driver
Papa John's
08.2021 - 12.2021
- Contact customers if any drinks or sauces are not available to substitute their items to complete their order
- Contact customer's if I could not find a drop-off location to accurately deliver to customers
- Stock supplies, fold boxes, answer the phone, assist in drive-thru, label boxes, and start on closing duties whenever orders are not ready or available.
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
Health Enthusiast
The Vitamin Shoppe
03.2017 - 10.2019
- Operate hand held RF scanner or other devices associated with Warehouse Management System.
- Contributed to increased productivity through effective collaboration with team members and supervisors on daily tasks.
- Expedited order processing times through accurate picking, packing, and staging of products for shipment.
- Replenished floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Operated pallet jacks and material moving equipment to receive and transport items from various area in the warehouse.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Trained new hires on warehouse procedures, promoting a consistent approach to operations across the team in different departments of the warehouse.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Operated forklift to safely move and safeguard stock and supplies in warehouse.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Completed cycle counts and monthly inventory.
Customer Service Associate
Wawa
06.2015 - 03.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Replenish product to make sure product is on the shelf.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Execute safety and security during my schedule time.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Operate the cash register and backline food prep when needed.
Package Handler
FedEx Ground
08.2014 - 03.2016
- Load and unload products off the conveyor belt onto the delivery truck in a safe manner
- Used machinery and equipment such as box cutters and electric pallet jacks.
- Use RF scanner proper to assign all products into trucks.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Customer Service Associate
Walgreens
06.2014 - 02.2016
- Responsible for cash register operations, merchandising, store inventory and maintaining store signage and displays.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cross-trained and provided backup support for organizational leadership.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces of store and merchandises.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Education
Certified Medical Administrative Specialist - Medical Billing And Coding
Fortis College
Richmond, VA02.2009
Advanced Diploma in Business -
John Marshall High School
Richmond, VA06.2001
Skills
- Order Picker
- Order Picking
- Warehouse Experience
- Pallet Jack
- Materials Handling
- RF Scanner
- Warehouse Management System
- Merchandising
- Reach Truck
- Packaging
- Logistics
- Load & Unload
- Inventory Control
- Warehouse distribution
- Team Collaboration
- Customer service and support
- Multitasking and Organization
- Attention to Detail
- Ability to Follow Directions
- Safety Compliance
- Guest Assistance
- Vehicle parking and retrieval
- Parking Expertise
- Payment Processing
- Directing Traffic
- POS system operations
- Guest service
- Client Service
- Documentation
- Delivery Driver Experience
- Customer service
- Strong Communication Skills
- Problem-Solving
- Clean Driving Record
Certification
Driver's License
Certification in Medical Billing and Coding
Assessments
- Filing & organization, Proficient, 08/01/21, Arranging and managing information or materials using a set of rules
- Retail customer service, Familiar, 08/01/21, Comprehending and responding to retail customer needs
- Cashier skills, Familiar, 08/01/21, Counting cash, processing transactions, following written procedures, and attending to details
- Forklift safety, Familiar, 08/01/21, Best practices and safety hazards in forklift operation
- Basic computer skills, Proficient, 08/01/21, Performing basic computer operations and troubleshooting common problems
- Data entry: Attention to detail, Proficient, 08/01/21, Maintaining data integrity by detecting errors
- Delivery driver, Proficient, 04/01/22, Interpreting instructions or signs and solving problems
Timeline
Overnight Valet Night Auditor/Attendant
PMC (Parking Management Company)
11.2022 - Current
Medical Courier Driver
Richmond Express Courier Service and Warehousing
06.2022 - 10.2022
Warehouse Operations Associate
Go Puff
01.2022 - 05.2022
Pizza Delivery Driver
Papa John's
08.2021 - 12.2021
Delivery Driver
Door Dash/Go Puff/ Uber Eats/ Grub Hub/Point Pick Up/
10.2019 - 02.2023
Health Enthusiast
The Vitamin Shoppe
03.2017 - 10.2019
Customer Service Associate
Wawa
06.2015 - 03.2016
Package Handler
FedEx Ground
08.2014 - 03.2016
Customer Service Associate
Walgreens
06.2014 - 02.2016
Certified Medical Administrative Specialist - Medical Billing And Coding
Fortis College
Advanced Diploma in Business -
John Marshall High School
Driver's License
Certification in Medical Billing and Coding
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