Kathleen Nguyen
Renton,WA
Summary
Highly motivated admissions director with expertise in skilled nursing admissions and marketing, combining strong relationship-building skills with a patient-centered approach. Strong background in working directly with hospital case managers, social workers, patients, families, and facility leadership to coordinate appropriate placements and seamless transitions of care. Experienced in community outreach, admissions coordination, and census development, with a commitment to providing a positive experience for residents and their families.
Overview
11
11
years of professional experience
Work History
Admissions and Marketing Director
Auburn Post Acute
06.2024 - Current
- Managed the full admissions process from referral review through patient admission, ensuring timely placement and accurate documentation.
- Improving occupancy from 67.4% to 96.7% through strategic admissions, referral development, and marketing initiatives.
- Collaborated closely with department heads and interdisciplinary teams to coordinate and facilitate smooth, timely admissions, ensuring all departments were prepared to meet each resident's needs prior to arrival.
- Built and strengthened referral partnerships through frequent hospital visits and proactive in-person outreach.
- Coordinated closely with hospitals, discharge planners, case managers, social workers, families, physicians and facility staff to facilitate seamless transitions of care.
Admissions Coordinator
Heartwood Extended Healthcare
10.2023 - 06.2024
- Serve as a primary point of contact for patients, families, and visitors providing assistance and information in a professional and compassionate manner.
- Coordinated the admission process for new residents ensuring all necessary paperwork were completed accurately and in a timely manner.
- Conduct guided tours of the skilled nursing facility for prospective clients highlighting our services, amenities, and care options.
Staffing Coordinator/Receptionist
Washington Care Center
03.2020 - 10.2023
- Provide administrative support to nursing staff and management team,
- Assisted with Human Resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Coordinated staffing schedules to ensure adequate coverage across all departments.
Staffing Coordinator
Paramount Rehabilitation
06.2019 - 02.2020
- Create and manage monthly staffing schedules for licensed nurses and certified nursing assistants.
- Coordinate with department manages to assess staffing needs and adjust schedules accordingly.
- Liaison between management, staff, and external agencies to resolve staffing-related concerns and ensue a positive work environment.
Staffing Coordinator
Keiro Northwest
09.2017 - 09.2019
- Developed monthly staffing schedules for licensed nurses and certified nursing assistants.
- Verified that employee records reflect their hours worked.
- Coordinate with department managers to assess staffing needs and adjust schedules accordingly to meet patient care requirements.
Receptionist
Keiro Northwest
03.2015 - 09.2017
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges.
Education
Bachelor of Arts - Business Administration
University of Washington
Bothell, WA06.2023
Associate of Arts - Business Administration
Bellevue College
Bellevue, WA06.2021
High School Diploma -
Franklin High School
Seattle, WA06.2017
Skills
- Referral management
- Insurance verification
- Community outreach and relationship building
- Census development
- Team collaboration
- Microsoft (Word, Excel, Outlook, PowerPoint) proficiency
- PCC proficiency
Timeline
Admissions and Marketing Director
Auburn Post Acute
06.2024 - Current
Admissions Coordinator
Heartwood Extended Healthcare
10.2023 - 06.2024
Staffing Coordinator/Receptionist
Washington Care Center
03.2020 - 10.2023
Staffing Coordinator
Paramount Rehabilitation
06.2019 - 02.2020
Staffing Coordinator
Keiro Northwest
09.2017 - 09.2019
Receptionist
Keiro Northwest
03.2015 - 09.2017
Bachelor of Arts - Business Administration
University of Washington
Associate of Arts - Business Administration
Bellevue College
High School Diploma -
Franklin High School