Quynh Nguyen
Denver,CO
Summary
I'm a dedicated and resourceful student with 3 years of experience. Consistently on the Dean's List and Honors Roll. Self-motivated and result-oriented, always seeking innovative solutions to challenges. Looking for opportunities to apply my strong work ethic and dedication to excel in a professional environment. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
MK NAILS & SPA
09.2021 - Current
- Maintain a clean and organized reception area to create a positive first impression for clients
- Manage the reception area and ensure all customers are greeted in a friendly and professional manner
- Ensure that all client appointments are accurately recorded and scheduled to optimize the productivity of the nail technicians
- Resolve any customer conflicts or complaints and ensure customer satisfaction
- Coordinate with nail technicians to ensure efficient and seamless scheduling of appointments, allowing them to provide excellent services to each customer without any delays or interruptions
- Maintain a database of customer preferences and special requests to provide personalized service and enhance customer satisfaction
- Maintain a positive and professional image of the salon by providing exceptional customer service to clients, ensuring their needs are always met and exceeded.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Bachelor of Science - Political Economy
Regis University
DENVER, CO05.2027
High School Diploma -
Green Valley Ranch High School
DENVER, CO05.2023
Skills
- Facility Safety
- Patient Reception
- Billing and Payment Processing
- Microsoft Office Specialist Certified
- Calendar Management
- Call Answering and Routing
- Office Supply Inventory Control
- Strategic Planning
- Patient Information Collection
- Telephone Skills
- Greet Visitors
- Reminder Calls
- Cloud-Based File Organization
- Schedule Management
- Reception Desk Management
- Appointment Booking
Certification
Certificate of Achievement in Entrepreneurship - 2023
Languages
Vietnamese
Native or Bilingual
French
Elementary
Timeline
Receptionist
MK NAILS & SPA
09.2021 - Current
Bachelor of Science - Political Economy
Regis University
High School Diploma -
Green Valley Ranch High School
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