Quynh Nguyen
San Jose,CA
Summary
Dynamic technician with a proven track record at Lumentum, excelling in troubleshooting and complex repairs. Recognized for attention to detail and exceptional customer service, I effectively mentored team members and led change management initiatives, fostering a culture of continuous improvement and engagement. Committed to maintaining high safety standards while delivering results under pressure.
Overview
11
11
years of professional experience
Work History
Technician
Lumentum
San Jose
06.2010 - 06.2021
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Leadership Team Member
Lumentum
San Jose
06.2010 - 06.2021
- Mentored junior team members, fostering a culture of continuous learning and skill development.
- Mentored and guided employees to foster proper completion of assigned duties.
- Led change management efforts, successfully navigating organizational transitions while maintaining employee morale and engagement.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Master Of Laws -
Can Tho University
Viet Nam06.2009
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
Timeline
Technician
Lumentum
06.2010 - 06.2021
Leadership Team Member
Lumentum
06.2010 - 06.2021
Master Of Laws -
Can Tho University