Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Quynhnhu Nguyen

San Jose,CA

Summary

Skilled Medical Unit Clerk with experience in managing patient records, coordinating medical staff schedules, and handling administrative tasks. Strengths include strong organizational skills, ability to multitask effectively under pressure, and familiarity with medical terminology. Demonstrated impact in previous roles by improving the efficiency of record-keeping systems and facilitating smooth communication between patients and healthcare professionals. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Medical Unit Clerk

Valley Medical Center
San Jose, California
12.2021 - Current
  • Managed patient admissions and discharges in a busy medical unit.
  • Coordinated communication between medical staff and patients effectively.
  • Scheduled appointments and maintained accurate calendar for healthcare providers.
  • Processed patient records and ensured data integrity in electronic systems.
  • Assisted in preparing medical documents and reports for clinic meetings.
  • Organized supply inventory and maintained necessary stock levels in the unit.
  • Facilitated the flow of information among interdisciplinary teams daily.
  • Responded to patient inquiries and provided information on services offered.
  • Maintained confidentiality of all patient information according to HIPAA regulations.
  • Provided assistance in coordinating transfers between units or facilities when necessary.
  • Attended training sessions on new policies, regulations or procedures relating to medical unit operations.
  • Ensured that all necessary documents were completed accurately before submitting them for processing.
  • Verified patient information such as name, address, phone number and insurance information prior to scheduling appointments or administering treatments.
  • Provided customer service by greeting visitors, answering inquiries and directing them to the appropriate department or personnel.
  • Maintained accurate inventory of medical supplies and equipment.
  • Compiled statistical reports related to patient visits and other activities within the unit.
  • Reviewed charts to ensure accuracy of data entry and maintained patient records in accordance with HIPAA guidelines.
  • Entered patient information into the electronic health record system accurately.
  • Scheduled appointments, answered phones, and performed other administrative duties as needed.
  • Performed receptionist duties such as filing paperwork, typing correspondence and entering data into the computer system.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Assisted nursing and medical staff in clerical duties to support patient care.
  • Prepared charts for outpatient and inpatient services.
  • Answered phones to transfer calls or relay messages to patients or staff.
  • Screened calls and collected messages for unit personnel to promote team efficiency.
  • Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
  • Coordinated internal and external patient transportation.
  • Requested or communicated patient information, exercising hospital privacy policies.
  • Supported patients with timely and knowledgeable response to diverse requests.
  • Coordinated supply replenishment to meet expected unit demands.
  • Conducted data entry tasks, ensuring the accuracy of patient and administrative information.
  • Managed patient admission and discharge processes efficiently, ensuring accurate documentation and patient satisfaction.
  • Assisted with patient transport arrangements, ensuring safe and timely transfers.
  • Maintained accurate and up-to-date patient medical records, adhering to confidentiality policies.
  • Facilitated communication between medical staff, patients, and families, improving service delivery.
  • Monitored and ordered office and medical supplies, maintaining optimal stock levels.
  • Coordinated scheduling of patient appointments, tests, and procedures, optimizing department workflow.
  • Answered phone calls, providing courteous and informative responses to inquiries.
  • Participated in quality improvement initiatives, contributing ideas for enhancing patient care.
  • Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
  • Managed the organization and cleanliness of the nursing station and patient areas.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Communicated with patients with compassion while keeping medical information private.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Ordered and maintained supply inventory for medical office.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Arranged hospital admissions for patients as required.

Medical Assistant

North East Medical Services
San Jose, California
07.2016 - Current
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Collected and documented patient medical histories and vital signs accurately.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Collected samples from patients for laboratory testing purposes.
  • Assisted physicians with patient examinations and medical procedures.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted healthcare providers with patient examinations and procedures.
  • Managed patient records and updated electronic health information systems.
  • Coordinated with medical staff to ensure smooth patient flow and care delivery.
  • Scheduled appointments and maintained the clinic's daily calendar efficiently.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.

Medical Assistant

Dr. Eng Huan & Tin Hla Medical Corp.
San Jose, CA
05.2008 - 07.2016
  • Assisted physicians with patient examinations and medical procedures.
  • Scheduled patient appointments and managed the office calendar efficiently.
  • Collected and documented patient medical histories and vital signs accurately.
  • Coordinated laboratory tests and ensured timely delivery of results.
  • Educated patients on medication usage and post-treatment care instructions.
  • Maintained a clean, organized, and safe clinical environment for patients.
  • Processed insurance claims and verified patient eligibility for services.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Scheduled appointments for patients via phone and in person.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Organized patient charts before each day's clinic sessions began.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Administered medications under physician's supervision.
  • Positioned patients properly during examination or treatment for comfort and safety.

Education

Medical Assistant Diploma - Medical Assistant

Everest College
San Jose, CA
05-2008

Associate of Arts - ART

DeAnza College
Cupertino
05-2005

Skills

  • Electronic health record management
  • Appointment scheduling
  • Patient data entry
  • Supply inventory management
  • Medical documentation preparation
  • Patient relationship management
  • Team collaboration
  • HIPAA compliance
  • Attention to detail
  • Time management
  • Problem solving
  • Customer service
  • Professionalism

Certification

  • Registered Medical Assistant

Languages

Vietnamese
Professional

References

References available upon request.

Timeline

Medical Unit Clerk

Valley Medical Center
12.2021 - Current

Medical Assistant

North East Medical Services
07.2016 - Current

Medical Assistant

Dr. Eng Huan & Tin Hla Medical Corp.
05.2008 - 07.2016

Medical Assistant Diploma - Medical Assistant

Everest College

Associate of Arts - ART

DeAnza College

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