QWANEISHA WILSON
Suitland,MD
Summary
Dynamic professional with expertise in inventory management and customer service, honed at Nordstrom and Starbucks. Proven ability to enhance operational efficiency and resolve conflicts effectively. Skilled in warehouse logistics and product merchandising, consistently exceeding performance targets. Adept at fostering teamwork and maintaining safety compliance, contributing to a 15% increase in order fulfillment accuracy.
Overview
6
6
years of professional experience
Work History
Warehouse Associate
Nordstrom
Upper Marlboro , MD
07.2021 - 02.2025
- Received and processed incoming shipments according to company procedures.
- Collaborated with team members to meet tight deadlines for order fulfillment.
- Assisted in maintaining a clean and safe work environment daily.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with management regarding inventory discrepancies.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Labeled containers correctly for product identification purposes.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
Barista
Starbucks
Washington, DC
05.2019 - 11.2020
- Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
- Maintained highest standards of conduct and service to support company reputation.
- Cross-sold and items to customers, boosting store sales to in.
- Weighed, ground and packed coffee per customer orders.
- Operated cash register, collected payments and provided accurate change.
- Ordered, received and stocked supplies and retail products.
- Cleaned and sanitized work areas, utensils and equipment.
- Maintained calm demeanor during high-volume periods and special events.
- Listened to customer desires and needs to recommend optimal products.
- Resolved customer disputes with tact and professionalism.
- Merchandised display cases and diligently promoted prepared foods to drive business revenue.
- Created hand-crafted beverages based upon customer preferences, resulting in increase in sales.
- Prepared handcrafted beverages following Starbucks recipes and standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated coffee brewing equipment and maintained inventory levels.
Education
Cosmetology -
Bennett Career Institute
Washington, DC07.2025
Skills
- Computer Word
- Excel
- Cash register
- Customer service
- Inventory management
- Makeup application
- Conflict resolution
- Product merchandising
- Loading and unloading
- Safety compliance
- Warehouse safety
- Assembly and production
- Cardboard baling
- Warehouse logistics
- Warehouse operations
- Heavy lifting
- Route deliveries
Timeline
Warehouse Associate
Nordstrom
07.2021 - 02.2025
Barista
Starbucks
05.2019 - 11.2020
Cosmetology -
Bennett Career Institute
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