Qwentona Smiley
Decatur,GA
Summary
Patient-orientated Unit Secretary with strong attention to detail, professional telephone etiquette and organizational skills. 18 years of experience in healthcare administration. Seeking a position to apply my knowledge, pleasant customer service skills, and proven track record of enhancing efficient workflow within a healthcare setting.
Overview
24
24
years of professional experience
Work History
Admin Assistant/Independent Contractor
FIVE STAR
11.2021 - Current
- Identified opportunities for process improvement within the organization.
- Stored, shared and created documents with Microsoft Word, Google Docs, and SharePoint.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
Unit Secretary/Monitor Tech
PIEDMONT HOSPITAL
10.2016 - 03.2020
- Greeted and welcomed all patients, family members, and guest to our floor
- Precept new hires and functioned as a CMU lead while providing ongoing support
- Coordinated with Charge RN and Central Staffing regarding admissions, discharges, and transfers
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information.
Health Unit Coordinator/Monitor Tech
CAMC HOSPITAL
08.2012 - 08.2016
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Updated and organized charts, set up patient’s consults with physicians
- Communicated with patients with compassion while keeping medical information private.
- Prepared welcome folders with education and information about patient’s stay.
Medical Assistant/Support Counselor
LIFE’S WORC
05.2010 - 08.2012
- Provided socialization and skill-building for teens/adults with developmental disabilities along with Autism.
- Administered medication, and maintained consumers confidentiality in line with HIPPA regulations.
Home Health Aid
UNLIMITED HOME CARE
07.2000 - 08.2009
- Recorded patient’s care, condition, and progress
- Discussed observation with supervisor or case manager
Education
Medical Office Assistant Certificate -
FRANKLIN CAREER INSTITUTE
05.2010
MEDICAL INTERNSHIP
05.2010
Skills
- Proactive and Self-motivated
- Proficient with Epic
- Problem Solving
- Work well under pressure
- Time management
- Team building
Timeline
Admin Assistant/Independent Contractor
FIVE STAR
11.2021 - Current
Unit Secretary/Monitor Tech
PIEDMONT HOSPITAL
10.2016 - 03.2020
Health Unit Coordinator/Monitor Tech
CAMC HOSPITAL
08.2012 - 08.2016
Medical Assistant/Support Counselor
LIFE’S WORC
05.2010 - 08.2012
Home Health Aid
UNLIMITED HOME CARE
07.2000 - 08.2009
Medical Office Assistant Certificate -
FRANKLIN CAREER INSTITUTE
MEDICAL INTERNSHIP
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