Jaime Raya
FORT PIERCE
Summary
Dedicated professional with demonstrated strengths in multi-tasking, customer service, organization, time management and being attentive. Excellent at solving problems as they arise. Strong verbal and written communicator with an effective background in developing positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Selection Center Assistant
Indian River State College
07.2023 - Current
- Responded to inquiries from callers seeking information about the law enforcement academies.
- Input data into spreadsheets and databases.
- Monitored and tracked budgets and expenses.
- Maintained confidentiality of sensitive applicant information while handling sensitive documents and communications.
- Assisted in the process of selecting applicants for entry into Law Enforcement and Corrections academies.
- Ensured all records are stored in compliance with the CJSTC and FDLE law.
- Conducted fingerprint screening for IRSC new hires and applicants for the academies.
- Managed the Pearson Vue test center, admitting test takers and ensuring proper record keeping.
Pro Sales Associate
Home Depot
11.2018 - 07.2023
- Deliver consistent service to develop customer base
- Resolving customer concerns using strong communication and conflict management skills
- Present estimates and assist contracting customers with competitive estimates utilizing volume pricing program
- Develop relationships and service business needs for contracting customers with portfolios in excess of $100,000
- Contact clients to resolve issues and bring them to resolution by communicating through email, phone and in person contact
- Manage Pro desk in absence of the department leads
- Coordinate pro desk by managing hectic and an array of distressing phone calls, customers, employees and email issues on a consistent basis
Education
Bachelor of Science - Public Administration
Indian River State College
Fort Pierce12-2025
Skills
- Microsoft Office and Teams
- Customer Service
- Data Entry
- Team Oriented
- Adaptability
- Excellent communication skills
- Ability to work independently
- Conflict management
Accomplishments
- Achieved 100% fill rate of academies through effectively helping with background investigations.
- Received a satisfactory Selection Center Audit from Florida Department Of Law Enforcement.
Languages
Spanish
Native or Bilingual
English
Full Professional
Additional Information
- References available upon request.
Timeline
Selection Center Assistant
Indian River State College
07.2023 - Current
Pro Sales Associate
Home Depot
11.2018 - 07.2023
Bachelor of Science - Public Administration
Indian River State College
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