Violeta Claudia Bratu
Summary
- Experienced manager with 15+ years of leadership experience in luxury retail, customer service, and operations management.
- Proven track record of leading teams, improving customer satisfaction, reducing service errors, and driving operational excellence.
- Fluent in English, Italian, and Romanian with strong communication, training, and client relationship management skills.
Overview
22
22
years of professional experience
Work History
Manager
Green City
New York
02.2015 - Current
- Led team of 10+ employees in daily service operations, optimizing staff scheduling and enforcing quality control.
- Developed and implemented customer service protocols that increased customer satisfaction by 15%.
- Conducted staff training sessions to enhance communication, problem-solving, and service etiquette, improving team capabilities.
- Established accountability and performance tracking systems that reduced service errors by 20% and improved operational efficiency.
- Improved on-time delivery performance by implementing process improvements and maintaining high service standards.
- Oversaw daily operations, ensuring consistent delivery of high-quality service and maintaining customer satisfaction.
Luxury Brand Ambassador/Model
Self Employed
New York
01.2010 - 08.2015
- Managed relationships with luxury fashion and beauty clients, ensuring exceptional brand representation and customer engagement.
- Developed and executed brand engagement strategies that increased client visibility and strengthened customer loyalty.
- Coordinated promotional events, product launches, and private client experiences while maintaining high service standards.
- Collaborated with marketing teams, event coordinators, and stakeholders to deliver successful campaigns and achieve business objectives.
- Built and maintained a strong professional network, cultivating long-term partnerships with industry professionals and clients.
- Demonstrated leadership, communication, and problem-solving skills in fast-paced, customer-focused environments.
- Managed scheduling, project priorities, and multiple client accounts while consistently meeting deadlines and expectations.
Luxury Sale Manager
La Rinascente
Milan
02.2004 - 12.2009
- Promoted from Sales Associate to Sales Manager based on strong performance, leadership, and client relationship management.
- Managed daily operations of a luxury fashion department featuring leading European designer brands.
- Supervised, coached, and developed sales associates, fostering a high-performance culture focused on exceptional customer service and sales excellence.
- Trained team members in client engagement, upselling strategies, product knowledge, and visual merchandising standards.
- Monitored sales performance, staff scheduling, and operational procedures to ensure achievement of business goals.
- Built lasting relationships with high-net-worth clients, driving repeat business and customer loyalty.
- Collaborated with store leadership to implement sales initiatives, improve team productivity, and enhance the overall customer experience.
Education
Performing Arts And Communcation Studies
Liceo George Enescu Bucharest
Dance And Stage
SPID Academy Milan
Skills
- Team Leadership & Staff Development
- Operations & Customer Service Management
- Staff Training & Performance Coaching
- Problem Solving & Process Improvement
- Fluent in English, Italian, and Romanian
Timeline
Manager
Green City
02.2015 - Current
Luxury Brand Ambassador/Model
Self Employed
01.2010 - 08.2015
Luxury Sale Manager
La Rinascente
02.2004 - 12.2009
Performing Arts And Communcation Studies
Liceo George Enescu Bucharest
Dance And Stage
SPID Academy Milan