MaShea Nethery
Shelbyville,KY
Summary
Operations and communications leader with over 20 years of experience managing teams, improving customer service, and optimizing workflows in high-demand environments. Proven ability to lead teams, enhance member/customer service satisfaction, and efficient communication strategies. Skilled in handling complex scheduling and conflict resolution.
Overview
30
30
years of professional experience
Work History
MANAGER
UOFL PHYSICIANS
03.2009 - Current
- Direct daily operations for multiple practices, supporting 7 Providers and leading 16 employees in a fast-paced environment.
- Improved customer/patient satisfaction.
- Led staff development, hiring, training, and performance management.
TEAM LEAD/SCHEDULER
JEWISH PHYSICIAN GROUP
03.2007 - 03.2009
- Served as a key communication liaison between leadership, staff, and patients.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
RECEPTIONIST/SCHEDULER
HENRY COUNTY MEDICAL CENTER
05.1996 - 03.2007
- Answered phones and directed calls accordingly.
- Managed multiple tasks and met time sensitive deadlines.
Education
DIPLOMA -
HENRY COUNTY HIGH SCHOOL
05-1996
Skills
- Customer / Member Services Leadership
- Operations & Workflow Management
- Strategic Communication
- High-Volume Service Environments
- Team Leadership & Staff Development
Timeline
MANAGER
UOFL PHYSICIANS
03.2009 - Current
TEAM LEAD/SCHEDULER
JEWISH PHYSICIAN GROUP
03.2007 - 03.2009
RECEPTIONIST/SCHEDULER
HENRY COUNTY MEDICAL CENTER
05.1996 - 03.2007
DIPLOMA -
HENRY COUNTY HIGH SCHOOL