Summary
Overview
Work History
Education
Skills
Timeline
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R. Lavien Eugene

Spring Valley,USA

Summary

Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.

Overview

4
4
years of professional experience

Work History

Shift Lead

Walgreens
02.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.

Intern

Palisades Federal Credit Union
06.2024 - 07.2024
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Aided in enhancing website user experience with thorough usability testing.
  • Sorted and organized files, spreadsheets, and reports.
  • Collaborated on marketing campaign that significantly increased brand awareness.

Sales Associate

Marshalls
10.2020 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor of Science - Marketing

Dominican University New York
Orangeburg, NY
12.2024

Skills

  • Project Management
  • Shift leadership
  • Digital marketing analytics
  • Social media

Timeline

Intern

Palisades Federal Credit Union
06.2024 - 07.2024

Shift Lead

Walgreens
02.2022 - Current

Sales Associate

Marshalls
10.2020 - 01.2022

Bachelor of Science - Marketing

Dominican University New York

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R. Lavien Eugene