Roberto Lonchong
MIAMI LAKES,FL
Summary
Certified Behavior Technician with Medicaid Provider credentials, having completed all required in-service training and possessing a strong foundation in the ABA field. Eager to embark on a career with energy, commitment, and passion.
Results-oriented Supply Manager with expertise in inventory management, equipment accountability, and supply distribution. Skilled in forecasting needs and effectively managing budgets.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Central Supply Manager
Palmetto Care Center
01.2022 - 09.2024
- Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
- Purchased, organized, and distributed supplies for maintenance activities and personnel use.
- Sourced and expedited materials for emergency operations such as humanitarian aid.
- Streamlined floor care processes through regular maintenance and inspection of equipment.
Customer Service Representative
Majority
09.2018 - 02.2022
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Education
High School Diploma -
IPU: Martires Del 12 De Septiembre
Havana, Cuba07.2012
Skills
- Applied Behavior Analysis
- Social Skills Development
- Collaboration with Professionals
- Rapport Building
- Active Listening
- Problem-solving abilities
- Microsoft Excel
- Documentation
Certification
- RBT - Registered Behavior Technician (RBT-24-377088)
Timeline
Central Supply Manager
Palmetto Care Center
01.2022 - 09.2024
Customer Service Representative
Majority
09.2018 - 02.2022
High School Diploma -
IPU: Martires Del 12 De Septiembre
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