Roberto Lonchong
MIAMI LAKES,FL
Summary
Available upon request.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Central Supply Manager -
Palmetto Care Center
01.2022 - 11.2024
- Coordinated inventory and supply distribution to ensure efficient healthcare operations.
- Collaborated with speech, occupational and physical therapists to coordinate resources, supporting patient care and aligning with therapeutic goals.
- Strengthened problem-solving and organizational skills transferable to client behavior plans and data tracking.
- Ensured equipment maintenance and readiness, emphasizing attention to detail and operational consistency.
Customer Service Representative -
Majority
09.2018 - 02.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues with professionalism.
- Collected and analyzed customer feedback to improve services and customer satisfaction, showcasing strong data-analysis abilities.
- Developed active listening and communication skills applicable to RBT responsabilities
Education
High School Diploma -
IPU: Martires Del 12 De Septiembre
Havana, Cuba07-2012
Skills
- Applied Behavior Analysis
- Behavior intervention implementation
- Data collection and analysis
- Interdisciplinary collaboration with therapy professionals (physical, occupational, and speech therapy)
- Therapeutic support coordination
- Social Skills Development
- Documentation and reporting
- Client-centered communication and ethical practice
- Active listening and problem-solving abilities
Languages
Spanish
English
Professional Summary
Dedicated and compassionate Registered Behavior Technician with Medicaid Provider credentials, Miami-Dade badge ID for school settings, and strong foundational training in Applied Behavior Analysis. Bilingual in English and Spanish, with the ability to communicate effectively with diverse clients and families.
Skilled in behavior intervention planning, data collection, and providing client-centered care to individuals with developmental disabilities. Passionate about creating meaningful progress for clients and families through evidence-based practices. Organized, detail-oriented, and eager to bring strong problem-solving and collaboration skills to the role.
Certification
- Registered Behavior Technician (RBT)
- Medicaid Provider Credentials
- Completed in-service training in ABA
- Miami-Dade Badge ID for School settings.
Timeline
Central Supply Manager -
Palmetto Care Center
01.2022 - 11.2024
Customer Service Representative -
Majority
09.2018 - 02.2022
High School Diploma -
IPU: Martires Del 12 De Septiembre
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