Riley Smith
Denver,CO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Amazon Flex
Denver, CO
06.2022 - Current
- Delivered packages to customer doorsteps and business offices, rate of 20 stops per hour over 20 miles.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
Branch Manager
MTS Mobile Staffing
Denver, CO
05.2019 - 06.2022
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Processed new hire paperwork and documents.
- Maintained payroll information by calculating, collecting and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained strong working knowledge of Department of Labor's Fair Labor Standards Act and other regulations.
- Assisted Insurance providers with information regarding workers compensation investigations and claims
- Billed clients 10 million annually.
- Responded to customer concerns and questions on daily basis.
- Executed billing tasks and recorded information in company databases.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Assistant Manager
Bella Vita Salon
Amsterdam, NY
09.2017 - 05.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Scheduled 15 appointments per day.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
- Handled team member cash outs, reported discrepancies and maintained precise financial records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Substitute Teacher, K-12
HFM BOCES Substitute Services
Johnstown, NY
09.2015 - 05.2019
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Taught 5 classes per day with between 15 and 20 students per class.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
Customer Service Technical Specialist
Mohawk Honda
Schenectady, NY
05.2014 - 10.2015
- Increased the quantity of customers that sales consultants were able to serve by performing tasks regularly done by consultants.
- Provided new vehicle walk throughs for 30 customers daily.
- Educated both employees in product knowledge.
- Created and monitored social media accounts for sales consultants.
- Trained staff in use of social media accounts as a form of marketing.
- Answered customer and employee technical questions.
- Performed troubleshooting for customers with product issues.
- Gave demonstrations showcasing all product features.
- Organized product preparation and delivery.
- Proved successful working within tight deadlines and a fast-paced environment
Education
Bachelor of Arts - Economics
Hartwick College
Oneonta, NY02.2014
High School Diploma -
Canajoharie Senior High School
Canajoharie, NY06.2009
Skills
- Social Media Platforms
- Customer Satisfaction
- Client Meetings
- Administering Payroll
- Client Invoicing
- Invoice Balancing
- Employee Training
- Project Recruiting
- Onboarding New Employees
Timeline
Delivery Driver
Amazon Flex
06.2022 - Current
Branch Manager
MTS Mobile Staffing
05.2019 - 06.2022
Assistant Manager
Bella Vita Salon
09.2017 - 05.2019
Substitute Teacher, K-12
HFM BOCES Substitute Services
09.2015 - 05.2019
Customer Service Technical Specialist
Mohawk Honda
05.2014 - 10.2015
Bachelor of Arts - Economics
Hartwick College
High School Diploma -
Canajoharie Senior High School