Ra Gonzalez
Orlando,FL
Summary
Customer service representative with strong teamwork, problem-solving, and time management skills. Experienced in creating welcoming experiences, resolving concerns, and supporting smooth daily operations in fast-paced environments. Looking to bring a positive attitude to any work environment.
Overview
3
3
Languages
6
6
years of professional experience
Work History
Volunteer
Family Church
08.2020 - Current
- Coordinated weekly volunteer schedules and ensured smooth coverage for ministry services.
- Assisted church leaders with community outreach and fellowship event preparation.
- Supported worship service setup, arranging seating, supplies, and event materials.
- Greeted members and guests, creating welcoming first impressions and directing foot traffic.
- Trained new volunteers on hospitality procedures and service-day expectations.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
Customer Service Representative
Publix
11.2024 - 07.2026
- Resolved customer concerns promptly by coordinating with department associates and management.
- Assisted customers with product questions, store policies, and locating items throughout sales floor.
- Processed returns, exchanges, and service desk requests accurately while maintaining courteous interactions.
- Balanced cash drawer transactions and verified payment details during front-end operations.
- Answered phone inquiries and relayed messages to appropriate store personnel.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Arts - Biomedical Sciences
Valencia College
Orlando, FL05-2026
High School Diploma -
Innovation Montessori High School
1475 Silverstar Road Ocoee Fl. 3476105-2024
Skills
- Community outreach
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Time management
- Computer skills
- Event facilitation
- Relationship building
- Community involvement
- Community communication
- Cultural competency
- Positive attitude
Accomplishments
- Collaborated with team of game developers in the development of a Roblox game as a side gig through modeling, animating, and scripting in python.
- Resolved product issue through consumer testing.
- Received a black belt in martial arts
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Interests
- Artificial Intelligence (AI) and Machine Learning
- Design and Build Websites
- Coding and Programming
- Digital Art and Animation
- Video Game Design
- Video Gaming
- Kayaking
- Volunteering at local animal shelters and rescue organizations
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
- I have a passion for photography and editing photos
- I enjoy cooking for friends and family gatherings
- Volunteer Work
- Cooking
- I enjoy helping others and giving back to the community
- Reading
- Music
- Martial Arts
- Creative Writing
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Drawing and Painting
Timeline
Customer Service Representative
Publix
11.2024 - 07.2026
Volunteer
Family Church
08.2020 - Current
Associate of Arts - Biomedical Sciences
Valencia College
High School Diploma -
Innovation Montessori High School