Raashaun Malcolm
Princeton,NJ
Summary
Professional delivery driver with experience in fast-paced environments. Strong focus on timely deliveries, customer satisfaction, and efficient route planning. Collaborative team player capable of adapting to changing needs and ensuring smooth operations. Reliable, punctual, and skilled in safe driving practices and navigation.
Overview
7
7
years of professional experience
Work History
Pizza Delivery Driver
Domino's Pizza
06.2022 - 02.2024
- Improved customer satisfaction by consistently delivering orders on time and with accuracy.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Maintained clean driving record, ensuring safe and responsible transportation of food items.
- Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
- Collaborated with team members and contributed to team efforts by supporting other workstations during shift.
- Utilized strong organizational skills to efficiently manage multiple deliveries per shift without compromising quality or timeliness of service.
- Provided exceptional customer service through courteous interactions and professional communication while handling transactions.
- Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Maintained professional appearance, ensuring that personal grooming and uniform standards were in compliance with company policies.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Anticipated customers' questions and complaints and skillfully handled concerns.
- Assisted new drivers with training and orientation procedures, offering guidance on best practices for efficient deliveries and reliable customer service.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Continually updated management regarding any potential delays or complications encountered during deliveries, allowing for proactive resolutions where possible.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Demonstrated initiative by learning menu offerings and ingredients to better assist customers with inquiries and special requests.
- Adhered to strict safety standards while transporting perishable food items, ensuring that all products arrived at their destination in optimal condition.
- Contributed to positive team environment by effectively communicating with coworkers regarding order statuses and customer concerns.
- Performed routine vehicle maintenance checks to ensure optimal performance on delivery routes, reducing downtime due to mechanical issues.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Developed and maintained professional relations between customer, store personnel, and company.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Assisted with sorting and organizing stockroom items.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Processed payments, made change, and provided receipts.
- Maintained positive relationships with customers to promote continued business opportunities.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
Receiving Clerk
Amazon
10.2021 - 06.2022
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Complied with safety regulations during all receiving tasks, reducing workplace accidents and injuries effectively.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Rejected damaged items, recorded shortages.
Shipping and Receiving Clerk
Meister Solutions
01.2017 - 04.2021
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Implemented tracking system for outgoing shipments, enhancing customer satisfaction with transparent delivery updates.
- Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Reduced instances of damaged goods, carefully packing and securing items following best practices.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Education
High School Diploma -
Princeton High School
Princeton, NJ06-2016
Skills
- Customer service
- Money handling
- Memory skills
- Efficient delivery
- GPS navigation
- Safety awareness
- Time management
- Good driving record
- Valid Driver's license
- Loading and unloading
- Attention to detail
- Organizational skills
Timeline
Pizza Delivery Driver
Domino's Pizza
06.2022 - 02.2024
Receiving Clerk
Amazon
10.2021 - 06.2022
Shipping and Receiving Clerk
Meister Solutions
01.2017 - 04.2021
High School Diploma -
Princeton High School
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