Raashida Byndom

∙ Taking inbound phone calls from members of Land of Lincoln Health
∙ Educated members on their health insurance plans, assists with claims and EOB’s
∙ Accepts premium payments from member, makes follow up outbound calls

∙ Responds to employees and retirees enrolling for their medical, dental, and life insurance benefits
∙ Educate customers on policies, procedures and deadlines of enrollment
∙ Taking inbound calls, making follow up outbound calls, troubleshooting benefits issues and billing

• Promoted from Advocate to Managerial role in three months, supervising six Customer Advocates responsible for
  telephone, web, fax and catalogue orders
• Along with team process orders for faith based training materials in Chicago based publishing company
• Draft and approve all outgoing customer communications
• Troubleshoot order, payment and delivery issues,
• Serve as liaison for biggest client, Archdiocese of Chicago
  

• Responded to enrolling customers’ inquiries on available plans and pricing structure.
• Answered benefits questions and trained call center specialist to address customer inquiries
• As benefit liaison for my team, informed employees of deadlines regarding signing up for or making changes to benefits