Rabbir Hassan
New York City
Summary
Experienced and highly capable professional ready to excel in a hospitality role. Adept at delivering exceptional guest services, resolving issues, and efficiently handling requests to elevate guest satisfaction. Recognized for collaborative approach in working with team members to achieve outstanding outcomes and adapt to evolving demands. Expertise in communication, organization, and providing personalized service, ensuring a seamless and positive experience for all guests.
Overview
10
10
years of professional experience
Work History
Concierge
Hayden Rock Rose
12.2020 - Current
- Company Overview: 974 Units, 43-25 Hunter Street, LIC, NY, 11101
- Recognized for handling stressful situations with a calm demeanor and pleasant manner.
- Oversee all amenities and each departments, such as : Roof Deck, Fitness Center, Basketball Court, Game Room, Laundry Room, 24-Hour Attended Lobby, Solarium, Stretching and Yoga Studio, Resident Lounges, Children's Playroom, Pet Washing Station, Bike Storage, On-site Parking Garage, Elevator.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Front Desk Supervisor
Rose Associates
06.2020 - 12.2021
- Company Overview: 644 Units, 70 Pine Street, Manhattan NY
- Control and manage shifts effortlessly while making sure clients expectations are met at all times
- Over see all screens and cameras accordingly to make sure everything is up to par and being done diligently
- Excellent in multi-tasking and satisfying all residents in a 644+ unit building at an excellent pace
- Proficient on Alice and Building Link Software
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Sales Manager
Barayev Marketing
05.2019 - 05.2020
- Company Overview: NY
- Providing guidance, training and mentorship to Multiple Teams of 3-4 people on setting sales quotas and goals
- Developing my sales team through motivation, counseling and product knowledge education
- Understanding what customers on how they can relate to our products and how they can utilize it covers sales, revenue and expense controls
- NY
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Porter | Doorman | Front Desk | Manager
The Richmond
09.2015 - 02.2019
- Company Overview: Manhattan NY
- Utilized the appropriate computer systems to update, verify & monitor resident/guest requests & activities
- Accommodated residents/guests by scheduling transportation needs & provided information on places of interest
- Effectively communicated with residents to announce guests, deliveries etc
- Monitored 15 security screens and supervised the lobby
- Performed daily maintenance and cleaned a 25 floor residential building
- Prepared packages for pickup and delivery for tenants
- Handled customer and tenant requests for information and services
- "Always gets the tasks done, especially when it involves a problem". - VP Chris (3472785331)
- Manhattan NY
Education
Bachelors - Business
Queens College
12.2020
Skills
- CRM Sales Force
- Building Link
- Alice Software
- SiteLink
- POS System
- Opera Software
- MS Word
- Excel
- Outlook
- Strong work ethic
- Effective problem solving
- Highly adaptable
Personal Information
Work Permit: Authorized to work in the U.S for any employer
Timeline
Concierge
Hayden Rock Rose
12.2020 - Current
Front Desk Supervisor
Rose Associates
06.2020 - 12.2021
Sales Manager
Barayev Marketing
05.2019 - 05.2020
Porter | Doorman | Front Desk | Manager
The Richmond
09.2015 - 02.2019
Bachelors - Business
Queens College
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