Summary
Overview
Work History
Education
Skills
Timeline
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Rabekah Benjamin

Bartlesville,OK

Summary

Capabilities Profile Highly motivated and customer oriented professional with extensive experience in sales, customer service, purchasing, mechanical assembly, shipping and receiving. Successfully maintained sales and service goals with very large clients and consistently met and exceeded budgetary targets. Experienced with Microsoft Outlook, Excel, Power Point, SalesForce, and SAP Software Solutions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Contract Analyst

Phillips 66
01.2021 - Current
  • Create/Manage Contracts, Amendments, Addendums for the following channels of trade:
  • Branded Marketer Agreements
  • Branded Reseller Agreements
  • Master Branded Reseller Agreements
  • Trademark License Agreements
  • Unbranded Credit Card Agreements/Addendums
  • Consignment -Maintain Relationships with Multiple Sales Representatives and Account Specialists -Maintain Relationship with Legal Department -Communicate with other Branded Contact Analyst Team Members

Network Helpdesk Account Specialist/Network Helpdesk (HD) Analyst

Phillips66
01.2018 - 01.2021
  • Maintain Vendor Relationships with Network and POS Vendors -Responsible for all escalations from HD Agents, Supervisors, Sales Reps and Customers -Manage all HD Outlook mailboxes (9 total) -Trainer for oncoming HD Agents -Create process documentation knowledgebase articles for HD

Level 1 Helpdesk Agent

Phillips66
01.2016 - 01.2018
  • Direct Customer Service -GPO Submissions -Network Support -Marketer/Customer Relations -Supply Management -Records Management (Salesforce)

Customer Service Representative

01.2015 - 01.2016
  • Direct Customer Service - Order Processing/Expediting - Handled Warranty Exchanges - Maintained Customer Masters - Handled Credit/Debit Memos - Handled Credit and Rebills

Manufacturing Mechanical Assembler

01.2014 - 01.2015
  • Mechanical Assembly of Flow Computers and Gas Chromatographs - Built Custom Enclosures - Loaded Configurations to Computer Boards - Interpreted Drawings to Build Units - All Assemblies - Zero Defects

Inside & Outside Sales Representative

Fastenal Industrial and Construction Supply Company
01.2008 - 01.2012
  • Direct Customer Service - Sales Calls - Negotiating Best Pricing with Suppliers - Meet/Exceed Inside Sales Targets - Corporate & National Account Sales - Corporate Account Sales - Meet/Exceed Projected Sales Targets - Accounts Payable

Customer Service Support

01.2008
  • Shipping and Receiving - Answering Phones/Calling Customers - Create Purchase Orders

Education

Associate Degree - Business Management

Oklahoma Wesleyan University
Bartlesville, OK
12.2023

Diploma -

Bartlesville High School
Bartlesville
05.2008

Skills

  • Customer Service and Assistance
  • Training Material Development
  • Marketing Strategies
  • Creative Issue Resolution
  • Workforce Planning
  • Upselling Products and Services
  • Microsoft Windows and Office
  • Collaborative Team Player
  • Professional Relationships
  • Organizational Skills

Timeline

Contract Analyst

Phillips 66
01.2021 - Current

Network Helpdesk Account Specialist/Network Helpdesk (HD) Analyst

Phillips66
01.2018 - 01.2021

Level 1 Helpdesk Agent

Phillips66
01.2016 - 01.2018

Customer Service Representative

01.2015 - 01.2016

Manufacturing Mechanical Assembler

01.2014 - 01.2015

Inside & Outside Sales Representative

Fastenal Industrial and Construction Supply Company
01.2008 - 01.2012

Customer Service Support

01.2008

Associate Degree - Business Management

Oklahoma Wesleyan University

Diploma -

Bartlesville High School

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Rabekah Benjamin