RABIAH WHITFIELD
Baltimore,MD
Summary
Results-driven IT and network technician with 9+years experiece deliverin business-class internet, VoIP, and data solutions. Skilled in LAN/WAN installation, structured cabling, network troubleshooting, and hardware/software configuration. Adept at customer training, technical support, and ensuring compliance with industry standards. Currently pursuing CompTIA Security+ to expand expertise in network security, threat mitigation, and access.
Overview
11
11
years of professional experience
Work History
COMCAST BUSINESS COMMUNICATION TECHNICIAN
COMCAST
Baltimore, MD
01.2016 - 05.2025
- Installed, configured, and maintained high speed internet, voice, and data services for small to enterprise-level business clients across MD, VA, and District of Columbia. Ensuring minimal downtime and optimal performance for individuals and organizations.
- Performed structured cabling, fiber optic terminations, and equipment upgrades to meet evolving business needs.
- Diagnosed and resolved complex network, VoIP, and connectivity issues on-site, improving service reliability and customer satisfaction.
- Maintained accurate service records, work orders, and technical documentation in compliance with company and industry standards.
- Performed maintenance on communications equipment such as routers, switches, modems, and firewalls.
- Collaborated with network operations and engineering teams to escalate and resolve advanced infrastructure issues.
- Delivered exceptional customer service, consistently achieving high satisfaction ratings
Probelm Solver Level 2
Amazon Fulfillment Center
Baltimore, Maryland
03.2014 - 03.2016
- Resolved complex orders, inventory, and workflow issues to ensure timely and accurate customer shipments.
- I investigated and corrected process defects using Amazon's fulfillment management systems and root cause analysis tools.
- Monitored inbound and outbound product flow to identify discrepancies, damaged goods, and misplaced inventory.
- Collaborated with departments to improve process efficiency, reduce error rates, and enhance customer satisfaction.
Education
Security + - Information And Communication Technology
Comptia Security + Certification
10-2025
Associate of Science - Degree Information Technology
UMBC
Baltimore, Maryland05-2023
Skills
- Network Installtion & Troubleshooting (LAN/WAN), VoIP TCP/IP
- Router, Switch & Firewall Configuration
- Documentation & Compliance
- Equipment Maintenance
- Technical Support & Customer Service
- Problem Diagnosis & Root Cause Analysis
Timeline
COMCAST BUSINESS COMMUNICATION TECHNICIAN
COMCAST
01.2016 - 05.2025
Probelm Solver Level 2
Amazon Fulfillment Center
03.2014 - 03.2016
Security + - Information And Communication Technology
Comptia Security + Certification
Associate of Science - Degree Information Technology
UMBC
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