Racelly J. Scrivano
Florham Park,NJ
Summary
Results-driven telecom professional with 20 years of experience in call center environments, focused on revenue growth and customer satisfaction. Expertise in strategic client relationships and sales techniques, aligned with industry trends to achieve sales targets. Holds an MBA with distinction and currently pursuing a master’s in accounting to enhance capabilities in Operations and Finance.
Overview
26
26
years of professional experience
Work History
Sales Consultant
Verizon Communications
, New Jersey
02.2000 - Current
- Leveraged core products effectively to achieve significant revenue increases.
- Cultivated client relationships to enhance loyalty and retention.
- Built strong customer relationships by utilizing transparency and extensive product knowledge.
- Analyzed competitive landscape to highlight product advantages and drive revenue growth.
- Improved customer journey through cross-departmental collaboration initiatives.
- Proposed process improvements and innovative ideas within spark plug team.
- Managed support team, effectively resolving presidential escalations.
- Ensured compliance with regulations through ongoing training and strict adherence.
Education
M.S. - Accounting
Montclair State University
New Jersey05-2027
M.B.A -
Strayer University
New Jersey01-2023
Bachelor of Arts -
New York University
New York, NY01-2003
Skills
- Client Engagement Strategies
- Effective Communication
- Effective Time Management
- Knowledge of Excel
- Knowledge of PowerPoint
- Knowledge of Tableau
- Knowledge of Microsoft Access
- Troubleshooting
- Adaptable
- Initiative-taking
Accomplishments
- President's club/sales attainment
- Diamond club/sales attainment
- Grammy's Trip/sales attainment
Languages
Spanish, Native/Bilingual
Micro Certifications
- Pivot Tables for beginners, LinkedIn
- Alteryx, In progress
Timeline
Sales Consultant
Verizon Communications
02.2000 - Current
M.S. - Accounting
Montclair State University
M.B.A -
Strayer University
Bachelor of Arts -
New York University