Dedicated customer service representative with extensive experience in payment processing and retail support. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Customer Service Representative-Cashier
Lowe's Home Centers, LLC
Yukon, OK
04.2010 - 03.2026
Resolved customer inquiries and complaints, providing effective solutions to enhance satisfaction.
Assisted customers with product selection, ensuring informed decisions and improved shopping experience.
Maintained knowledge of store merchandise, facilitating accurate information delivery to customers.
Processed transactions efficiently at point-of-sale, ensuring quick and accurate billing for customers.
Customer Service Clerk
Kroger's Grocery
Mount Vernon, IL
10.2007 - 12.2009
Assisted customers with inquiries and resolved issues efficiently.
Provided service desk support including financial transactions, Ticketmaster, phone support, and daily till reconciliation.
Oversaw daily operations, ensuring adherence to company standards and procedures.
Catalog Sales Associate
JCPenney
Mount Vernon, IL
07.2006 - 05.2007
Processed catalog orders efficiently, ensuring prompt delivery to customers.
Processed and scanned catalog orders to maintain accurate inventory control and organization.
Processed large amount of incoming telephone calls for the store.
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Cashier, Customer Service Representative, Customer Service Manager, Claims Associate, Office Associate, Team Lead at WalmartCashier, Customer Service Representative, Customer Service Manager, Claims Associate, Office Associate, Team Lead at Walmart