Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachae Motto

YUKON,OK

Summary

Dedicated customer service representative with extensive experience in payment processing and retail support. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication and problem-solving skills.

Overview

23
23
years of professional experience

Work History

Customer Service Representative-Cashier

Lowe's Home Centers, LLC
Yukon, OK
04.2010 - 03.2026
  • Resolved customer inquiries and complaints, providing effective solutions to enhance satisfaction.
  • Assisted customers with product selection, ensuring informed decisions and improved shopping experience.
  • Maintained knowledge of store merchandise, facilitating accurate information delivery to customers.
  • Processed transactions efficiently at point-of-sale, ensuring quick and accurate billing for customers.

Customer Service Clerk

Kroger's Grocery
Mount Vernon, IL
10.2007 - 12.2009
  • Assisted customers with inquiries and resolved issues efficiently.
  • Provided service desk support including financial transactions, Ticketmaster, phone support, and daily till reconciliation.
  • Oversaw daily operations, ensuring adherence to company standards and procedures.

Catalog Sales Associate

JCPenney
Mount Vernon, IL
07.2006 - 05.2007
  • Processed catalog orders efficiently, ensuring prompt delivery to customers.
  • Processed and scanned catalog orders to maintain accurate inventory control and organization.
  • Processed large amount of incoming telephone calls for the store.

Cashier

Lowe's Home Centers, LLC
Yukon, OK
10.2002 - 02.2006

Education

Certified Nurse Assistant

Rend Lake Community College
Mount Vernon, Illinois

No Degree - Allied Health

Columbus Technical College
Columbus, GA

GED -

Kankakee Community College
Kankakee, IL
03-2000

Skills

  • Customer service
  • Critical thinking
  • Computer proficiency
  • Payment processing
  • Professional telephone demeanor
  • Retail store support
  • POS systems expert

Timeline

Customer Service Representative-Cashier

Lowe's Home Centers, LLC
04.2010 - 03.2026

Customer Service Clerk

Kroger's Grocery
10.2007 - 12.2009

Catalog Sales Associate

JCPenney
07.2006 - 05.2007

Cashier

Lowe's Home Centers, LLC
10.2002 - 02.2006

Certified Nurse Assistant

Rend Lake Community College

No Degree - Allied Health

Columbus Technical College

GED -

Kankakee Community College