Summary
Overview
Work History
Education
Skills
Timeline
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Rachael A. Bruce

Christiansburg,VA

Summary

Dynamic professional with a proven track record in cultivating exceptional customer relations and communication skills within fast-paced environments. Expertise in understanding customer needs and efficiently resolving issues, fostering satisfaction and loyalty. Eager to leverage strengths to contribute value and adaptability in a new role while embracing the challenges of a dynamic setting. Committed to driving results and enhancing team success through a customer-centric approach.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walmart
03.2023 - Current
  • Processed financial transactions, including money transfers, money orders, and bill payments, ensuring accuracy and compliance with company police
  • Provided exceptional customer support, addressing inquiries, and resolving issues over the phone, contributing to a high level of customer satisfaction
  • Supervised front-end operations, overseeing cashiers, managing shift schedules, and ensuring smooth daily operations
  • Trained and mentored new employees, fostering a collaborative and efficient work environment.

Education

BBA - Finance

Radford University
Radford, VA
05.2026

Skills

  • Financial operations oversight
  • Efficient cash management
  • Team Leadership & Supervision
  • Customer Service & Relationship Building
  • Effective conflict resolution
  • Proficient time management
  • Attention to detail
  • Effective team engagement
  • Client assistance

Timeline

Customer Service Associate

Walmart
03.2023 - Current

BBA - Finance

Radford University

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