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Rachael A. Dail
Anderson,CA
Work Preference
Summary
Energetic Barista Shift Manager known for productivity and efficiency in task completion. Possess specialized skills in customer service, inventory management, and staff training. Excel in leadership, communication, and time management to enhance team performance and customer satisfaction.
Overview
8
8
years of post-secondary education
15
15
years of professional experience
Work History
Barista/Shift Manager
Starbucks
Montrose/La Crescenta/Redding, USA
09.2014 - Current
- SHIFT MANAGER Handle cash management (i.e., count the safe, start deposits, verify starting registers), organize inventory and place orders when necessary, run breaks for staff, and make sure cleaning tasks are completed.
- BARISTA Utilize knowledge of coffee drink combinations to prepare highly specific coffee drinks; stock work stations; maintain sanitary and tidy work areas; enter drink orders into computerized cash registers; handle cash and make change; process credit cards; open, close, and balance drawers. Apply knowledge of bean varieties, roasts, and popular drinks to guide customers to selections, upselling where possible.
- Partner of the Quarter in December 2018
- Became Barista Trainer in November 2017
- Received two Mug Awards in 2016.
Server, Bar Back
La Canada Thursday Club
La Canada, USA
01.2017 - 02.2018
- Easily handle large and small gatherings with service of food and beverage items to attending guests, swept and cleaned service areas, clean dishes, glasses, and emptied trash. Assist bartenders during large group gatherings.
Cashier
Lucky Boy
, USA
09.2016 - 06.2017
- Supply food and beverage items to customers, swept and cleaned service areas, and emptied trash cans. Cashier.
Seasonal Food Handling & Cashier
Los Angeles Zoo
Los Angeles, USA
10.2013 - 10.2014
- Food and Beverages Associate. Oversee restaurant areas. Assist customers with purchases and orders. Cashier.
Shift Manager/CSR
Pizza Hut
La Canada, USA
05.2011 - 07.2014
- SHIFT MANAGER (2013 to 2014) - Oversee activities directly related to staff, preparing products and/or providing service to customers. Perform sales floor work (i.e., greeting and/or assisting customers), telephone orders, stocking shelves, tracking inventory. Cashier.
- CUSTOMER SERVICE REPRESENTATIVE (2011-2013) Processed and handled customer menu orders and concerns by telephone and in person. Assisted with preparation, cooking and selling of products. Cashier.
Education
Bachelor of Science - Communications
Arizona State University
Tempe, AZ 06.2020 - 05.2026
Minor - Organizational Leadership
Arizona State University
Tempe, AZ 09.2022 - 06.2024
High School diploma - Cinematography, Business Management, Computer Science
Crescenta Valley High School
La CrescentaSome College (No Degree) - General Studies
Glendale Community College
GlendaleSkills
- Communication & Team Player
- Excellent Customer Communication
- Inventory management
- Time Management
- Cashier
- Customer Service
References
Upon request.
Certifications And Education
- Current California Food Handler’s Certification
- Arizona State University, Bachelors in Science in Communications, Organizational Leadership, Currently Attending
- Glendale Community College, High School diploma, 06/01/13, Crescenta Valley High School, La Crescenta, CA, Cinematography, Business Management, Computer Science
Timeline
Minor - Organizational Leadership
Arizona State University
09.2022 - 06.2024
Bachelor of Science - Communications
Arizona State University
06.2020 - 05.2026
Server, Bar Back
La Canada Thursday Club
01.2017 - 02.2018
Cashier
Lucky Boy
09.2016 - 06.2017
Barista/Shift Manager
Starbucks
09.2014 - Current
Seasonal Food Handling & Cashier
Los Angeles Zoo
10.2013 - 10.2014
Shift Manager/CSR
Pizza Hut
05.2011 - 07.2014
High School diploma - Cinematography, Business Management, Computer Science
Crescenta Valley High School
Some College (No Degree) - General Studies
Glendale Community College