Rachael Ann Avery
Suffern
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Certified Notary Signing Agent
Self Employed
05.2023 - Current
- Coordinate with title and mortgage companies, and third-party vendors to streamline the loan closing process for borrowers, sellers, and buyers.
- Successfully conduct welcoming signing experiences for diverse clients, fostering comfort and positive engagement during interactions.
- Conduct quality checks on loan documents to ensure all lender requirements are met, and return properly signed and notarized documents to lender in a timely manner.
Bartender
Anthony's Coal Fired Pizza
01.2022 - Current
- Create memorable dining experiences by delivering attentive service and personalized interactions, consistently building my regular customer base.
- Promote the loyalty program to customers, adding around 20 customers per week to the store email and promotions campaign.
- Conduct new employee training in keeping with the restaurant's philosophy, culture, and standards of excellence.
Sales Representative
Craft Beer Guild of Connecticut
03.2017 - 05.2021
- Achieved a 20% sales growth in craft beer and spirits each year across 118 accounts in New Haven County by cultivating strategic client relationships.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Education
Bachelor's Degree - Communications, Spanish
College Of Charleston
Charleston, SC05-2016
Skills
- Networking
- Sales Experience
- Customer Service & Satisfaction
- Collaboration
- Organization
- Adaptable
- Self-motivated
- Microsoft Office
- Notary public certification
- Document organization
- Strong communication skills
Timeline
Certified Notary Signing Agent
Self Employed
05.2023 - Current
Bartender
Anthony's Coal Fired Pizza
01.2022 - Current
Sales Representative
Craft Beer Guild of Connecticut
03.2017 - 05.2021
Bachelor's Degree - Communications, Spanish
College Of Charleston
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