Rachael Michelle Barrera
Wauwatosa,WI
Summary
Professional with a strong background in executive support, personal support and family management. Adept at managing complex schedules for multiple principles, coordinating meetings, and highly experienced in handling confidential information while keeping customer satisfaction at the forefront. Highly skilled in communication, organization, and problem-solving, ensuring seamless operations and events. Flexible and intuitive by nature to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Intake Mgr/Investigator/Property Damage Assistant
Lindner Law, LLC
02.2024 - Current
- Analyze data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
- Address concerns or issues that arise during the intake process promptly, demonstrating commitment to client satisfaction.
- Prepare case reports from open record responses, transcripts of interviews and physical evidence.
- File and track and maintain over 300 cases annually.
Claims Representative
West Bend Mutual Insurance Company
05.2023 - 10.2023
- Followed up with customers on unresolved issues.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
Auto Claims Adjuster
Progressive Insurance
07.2021 - 01.2023
- Evaluated insurance policies to determine coverage.
- Identified fraudulent and not in force policies saving Progressive over $500,000 in not owed settlements.
- Examined photographs, surveillance and any other documents relating to claims to determine accurate liability.
- Supported insureds and claimants as file owner and point of contact from report of claim through resolution.
- Negotiated with claimants and insureds to settle claims.
- Documented all investigation activity in One Drive and ClaimsPro.
Showroom Manager / Owner's Executive Assistant
Ashley Rene's Prom And Pageant
08.2016 - 07.2021
- Member of management team assessing daily employee assignments based on appointment schedule and brand deadlines.
- Effectively reallocated tasks during high-traffic times to keep showroom floor running smoothly and employees focused.
- Developed loyal and highly satisfied customer base through proactive management of customer service strategies
- Ashley's Right Hand - Nanny for her 3 children, sometimes housekeeper, sometimes dog walker, travel companion, handled daily operations of the store for up to two weeks while she was out of the country.
Studio Manager
Orangetheory Fitness
09.2017 - 12.2020
- Multi-tasked and organized using positive, motivating, effective interpersonal communication to resolve diverse customer concerns and promote loyalty in a fast-paced, loud, 1 hour based environment.
- Effectively supervised staff of 14 personnel by holding all team members accountable to Orangetheory Fitness designated professional standards.
- Oversaw onboarding of all OTF members following procedures to ensure safety and customer satisfaction, including strict contact schedule and log for new members at daily milestones.
Education
High School Diploma -
Andrews Academy
Berrien Springs, MI06.2004
Skills
- Analytical and Critical Thinking
- Creative problem solving
- Conflict resolution
- Collaboration
- Adaptable
- Attention to Detail
Timeline
Intake Mgr/Investigator/Property Damage Assistant
Lindner Law, LLC
02.2024 - Current
Claims Representative
West Bend Mutual Insurance Company
05.2023 - 10.2023
Auto Claims Adjuster
Progressive Insurance
07.2021 - 01.2023
Studio Manager
Orangetheory Fitness
09.2017 - 12.2020
Showroom Manager / Owner's Executive Assistant
Ashley Rene's Prom And Pageant
08.2016 - 07.2021
High School Diploma -
Andrews Academy
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