Rachael Boegel
Fargo,ND
Summary
Take-charge professional delivering executive support and leadership to all levels of the business. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes operations management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
6
6
years of professional experience
Work History
Director of Operations
Thriving On
Omaha , NE
2022.02 - Current
- Prepared detailed reports outlining operational results on a regular basis.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight, and mentoring to newly hired employees to provide knowledge of various company programs.
- Set goals and expectations for direct reports using a performance review process, holding staff accountable.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
Customer Service Specialist
PRx Performance
Fargo , ND
2020.04 - 2022.02
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
Dispatcher
Moorhead State University
Moorhead , MN
2018.08 - 2020.04
- Identified locations and needs of callers to accurately send assistance.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Received and dispatched calls for emergency services.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Maintained logs of all incoming calls and assigned tasks.
Education
Bachelor of Science - Health & Medical Sciences
Minnesota State University - Moorhead
Moorhead, MN2020-05
Skills
- Process Improvement
- Operations Oversight
- Employee Development
- Strategic planning and execution
- Capital Spending
- Process Improvements
Languages
English
Native/ Bilingual
German
Professional
Timeline
Director of Operations
Thriving On
2022.02 - Current
Customer Service Specialist
PRx Performance
2020.04 - 2022.02
Dispatcher
Moorhead State University
2018.08 - 2020.04
Bachelor of Science - Health & Medical Sciences
Minnesota State University - Moorhead
Similar Profiles
Navid FanaNavid Fana
Cognitive Assistant at Thriving MindsCognitive Assistant at Thriving Minds
Alexandra PineiroAlexandra Pineiro
Receptionist at Thriving Minds Therapy ServicesReceptionist at Thriving Minds Therapy Services
Tara LeslieTara Leslie
Caregiver at Thriving at HomeCaregiver at Thriving at Home