Rachael Brandt
Summary
Experienced Server bringing enthusiasm, dedication, and an exceptional work ethic. Trained in customer service with knowledge of fine dining. High energy and outgoing with a dedication to positive guest relations.
Overview
15
15
years of professional experience
Work History
Server/Weekend Supervisor
The Martin way diner
09.2021 - 05.2025
- Provided exceptional customer service in a fast-paced diner environment.
- Managed multiple tables efficiently during peak dining hours.
- Assisted in training new servers on menu items and procedures.
- Resolved customer complaints promptly to enhance dining experience.
- Upsold daily specials and promotions to increase customer satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
Server
The Olympia oyster house
02.2019 - 05.2021
- Provided excellent customer service in a fast-paced restaurant environment.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on restaurant procedures and menu items.
- Handled cash transactions accurately during busy shifts.
- Resolved customer complaints promptly to enhance dining experience.
- Managed multiple tables while ensuring attentive service to all guests.
BANQUET SERVER/BUSSER/BARTENDER/SET-UP CREW
ALDERBROOK RESORT
05.2017 - 01.2019
- Set up high volume events and tear them down.
- Serve and buss tables during receptions or events.
- Prepare rooms and make sure guests are happy before meetings starts.
- Able to read event orders and make sure they are accurate due to the paper work.
- Self-efficient with events assigned to me alone.
- Maintained quality work after long shifts or events till the very end.
- Collaborated with kitchen staff to ensure timely food delivery during events.
- Assisted in training new servers on proper service techniques and protocols.
SERVER/BUSSER/BARTENDER
MARTIN WAY DINER
01.2010 - 01.2017
- Routinely clean and reset tables.
- Regularly check on guests to ensure satisfaction with each food course and beverages.
- Mixing ingredients to prepare cocktails.
- Collect payment from each customer.
- Delivered exceptional, friendly, and fast service.
- Answered questions about menu selections and made recommendations as requested.
- Accurately recorded orders.
- Managed opening duties, including restocking items and reconciliation of the cash drawer.
- Prepared closing paperwork and the deposit for the day as well.
Education
ASSOCIATES DEGREE - ARTS
SOUTH PUGET SOUND COMMUNITY COLLEGE
DIPLOMA -
TUMWATER HIGH SCHOOL
Skills
- Works well under pressure
- Exceptional interpersonal skills
- Problem solving and decision-making skills
- Trained in liquor, wine, and food service
- Point of Sale (POS) system operation
- Washington State food handlers card
- Washington State Class 13 permit
- Fast-paced adaptability
- Positive and professional
- Strong work ethic
Timeline
Server/Weekend Supervisor
The Martin way diner
09.2021 - 05.2025
Server
The Olympia oyster house
02.2019 - 05.2021
BANQUET SERVER/BUSSER/BARTENDER/SET-UP CREW
ALDERBROOK RESORT
05.2017 - 01.2019
SERVER/BUSSER/BARTENDER
MARTIN WAY DINER
01.2010 - 01.2017
ASSOCIATES DEGREE - ARTS
SOUTH PUGET SOUND COMMUNITY COLLEGE
DIPLOMA -
TUMWATER HIGH SCHOOL