Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachael Bunting

Redford

Summary

Forever curious with a knack for getting people to tell me their secrets, I have worked in a customer service/sales capacity for the large majority of my work history. With 11 years of experience in retail/management and two years in auto sales, I am looking for employment in similar capacities.

Overview

13
13
years of professional experience

Work History

Key Holder/Sales Associate

Adam & Eve Metro Detroit-Brownstown, MI
04.2024 - Current
  • After trying on auto sales for two years, I returned back to the industry I have the most experience in. As an ever-evolving industry, jumping right back in and quickly becoming familiar with trends, company shifts, and customer needs again was a welcomed challenge. I showed myself to be a reliable and consistent salesperson, becoming the only associate trusted to float across all three locations when needed.
  • Supervise opening/closing procedures and team operations
  • Manage incoming inventory: pricing, tagging, and securing
  • Recommend products tailored to customer needs to increase basket totals
  • Maintain status as a top salesperson across three locations, recently acknowledged for far exceeding 2.5 UPT expectations with 3.14 UPT in June

Business Development Representative/Sales & Leasing Consultant

George Matick Chevrolet-Redford, MI
03.2022 - 02.2024
  • Starting in Business Development, I averaged 30 cars sold per month. Looking for a challenge, I moved to the floor where I received only 100% after-purchase GM survey results. Comments often included "personable", "constant contact", and noting the ease I provided them in the process.
  • Communicating and following up with prospects
  • Providing vehicle demonstrations
  • Negotiating deals
  • Creating proposals and gaining credit approval
  • Ensuring deal is completed through plating process and handling any questions/issues customer may have after the sale
  • Interacting with guests via phone, email, video, and online chat to answer questions and encourage visits
  • Active selling of vehicle benefits and features and dealership before a guest comes to the dealership
  • Excellent guest service and communication skills, giving advice and providing real solutions
  • Use of state-of-the-art online technology (including video) to follow up with guests and provide unique, memorable responses
  • Quoting lease and purchase payments to customers using state-of-the-art desking calculation system

Store Manager/Retail District Manager

Nice & Naughty-Clinton Township, MI
03.2016 - 02.2022
  • Hired in as a sales consultant at the Grandville location, quickly mastered product knowledge and putting customers at ease. The owners promoted me to Store Manager to open their third location in the Metro Detroit area. Partially served as an acting district manager, playing a role in hiring, onboarding, back-end data analysis and entry, merchandising decisions, and order control while the brand was in a growing phase.
  • Constant product research, trendy products and where to source them.
  • Determining successful and failing inventory, re-ordering and pushing in accordance
  • General store management: schedule creation, product training, ordering, maintaining cleanliness of the store.
  • Traveling to other locations to cover shifts, check in with employees, and report back to owners.
  • Tabling as a vendor at various events and businesses (multiple years at Grand Rapids Pride, NSFW Fest, Pig & Whiskey in Ferndale, various “Women’s Night” events at bars and movie theaters, among others)

Summer Camp Director

Cadillac Area YMCA-Cadillac, MI
06.2012 - 08.2016
  • The final two rounds I spent as a summer camp employee were as the camp director. This camp hosts weekly day camps and overnight camps simultaneously, so forethought and time management are key elements of a day that runs as smoothly as it can with ~60 kids and ~14 adults. The previous three summers were spent as a counselor/lead counselor. The lead counselor provides guidance for new counselors, aiding in programming, and acting as support staff where needed.
  • Determining all weekly programming and cabin assignments
  • Ensuring childcare legal requirements were met at all times
  • Handling major disciplinary action as needed
  • Managing parent questions and requests
  • Ensuring cleanliness and safety of the camp at all time, running emergency drills as legally required per session or summer.

Education

Central Michigan University
Mount Pleasant, MI
12.2014

Skills

  • Business Development
  • Live Chat
  • Store Management Experience
  • Account Management
  • Upselling
  • Leadership
  • Sales
  • Cash Handling
  • Customer service
  • Staff training and development
  • Problem anticipation and resolution

Timeline

Key Holder/Sales Associate

Adam & Eve Metro Detroit-Brownstown, MI
04.2024 - Current

Business Development Representative/Sales & Leasing Consultant

George Matick Chevrolet-Redford, MI
03.2022 - 02.2024

Store Manager/Retail District Manager

Nice & Naughty-Clinton Township, MI
03.2016 - 02.2022

Summer Camp Director

Cadillac Area YMCA-Cadillac, MI
06.2012 - 08.2016

Central Michigan University

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