Rachael Burkholder
Scottsdale,AZ
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Bartender
Bourbon & Bones Chophouse
Scottsdale, AZ
01.2023 - Current
- Anticipated guests' needs and met high expectations of both guests and superiors
- Maintained a professional atmosphere while up-selling food and beverage
- Learned etiquette, responsibilities, and expectations of fine dining
- Maintained meaningful relationships with guests and successfully grew a large client base
Lead Server/Trainer/Bartender
Texas Roadhouse
Columbus, OH
01.2012 - 01.2023
- Trained employees effectively on company protocols and customer service standards utilizing on the-job training and computer-based instruction.
- Ability to acknowledge customer dissatisfaction and resolve any issues quickly and efficiently.
- Assist leadership in various roles of the company.
- Maintained the ability to multitask in a high stress environment.
Department Head of Sales/Office Assistant
Von's Diamonds and Jewelry
Lima, OH
01.2011 - 01.2018
- Developed skills in office organization and detail orientation.
- Effective multitasking in an unsupervised role.
- Ensured proper inventory and storage procedures were followed, ensuring the safety of high value merchandise.
- Developed proficiency in Microsoft Office.
- Developed strategic sales processes to increase revenue using best practices and maintaining outstanding customer rapport.
- Maintained a professional relationship with clients and contributed to other departments when needed to fulfill the needs of the business.
Education
Bachelor of Arts - Communications
The Ohio State University
Columbus, OHCosmetology License - Cosmetology
Ohio State Beauty Academy
Lima, OH01.2012
Skills
- Organization and time management
- Attention to detail
- Multitasking Abilities
- Friendly customer service with a positive attitude
- Problem-solving
- Strategic leadership
Timeline
Bartender
Bourbon & Bones Chophouse
01.2023 - Current
Lead Server/Trainer/Bartender
Texas Roadhouse
01.2012 - 01.2023
Department Head of Sales/Office Assistant
Von's Diamonds and Jewelry
01.2011 - 01.2018
Bachelor of Arts - Communications
The Ohio State University
Cosmetology License - Cosmetology
Ohio State Beauty Academy