Rachael Callahan
Atoka,TN
Summary
Certified Pharmacy Technician with 15 years of retail pharmacy, specialty pharmacy, and hospice pharmacy experience and a BS in Medical Laboratory Science. High level of expertise in customer service and data entry. Seeking a remote position as a Certified Pharmacy Technician.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Medical Laboratory Scientist
Methodist University Hospital
Memphis, TN
01.2023 - 07.2026
- Processed patient specimens for cultures and PCR testing, ensuring accurate results for timely diagnosis
- Identified bacteria using gram stains, biochemicals, and MALDI
- Performed automated and manual MIC susceptibilities
- Accurately processed patient specimens for cultures and PCR testing
- Conducted quality controls daily, weekly, and monthly while managing laboratory inventory and equipment maintenance to ensure compliance
- Communicated with all members of medical staff regarding issues with patient specimens, cultures and critical values.
- Executed CAP proficiency testing surveys in bacteriology, mycology, and parasitology to uphold laboratory standards and performance
Medical Technologist
Baptist Memorial Hospital
West Memphis, AR
03.2022 - 12.2022
- Conducted laboratory tests and processed specimens in the areas of urinalysis, immunology, hematology, coagulation, clinical chemistry, blood cultures, and blood bank.
- Executed quality controls and ensured compliance with guidelines and laws to maintain laboratory integrity.
- Prepared reagents for testing and maintained laboratory instruments through daily, weekly, and monthly upkeep to support accurate testing.
- Followed safety precautions and protocols to promote a safe laboratory environment.
- Observed and practiced all safety precautions and protocols.
Certified Pharmacy Technician
Omnicare
Memphis, TN
12.2017 - 09.2020
- Specialized in reconstituting IV medications, data entry of patient information and prescriptions, and fulfilled patient medications.
- Ordered and handled inventory for the entire pharmacy and was solely responsible for the IV medication inventory.
- Responded to incoming calls from hospices, physicians, and pharmacies to facilitate communication.
- Entered new patient profiles, oral and faxed prescriptions, patient allergies, and diagnoses.
- Handled customer service calls and trained new employees on data entry and fulfillment protocols and policies.
Certified Pharmacy Technician
Enclara Pharmacia
Memphis, TN
07.2017 - 12.2017
- Answered incoming calls from hospices, physicians, insurance companies, and pharmacies to facilitate effective communication and support patient care.
- Handled customer service calls and tracked orders through FedEx and UPS.
- Entered new patient profiles, oral and faxed prescriptions, patient allergies, diagnoses, insurance information as well as prior approval authorizations, and billing and shipping information.
- Trained new employees on computer and phone systems as well as standard procedures
Certified Pharmacy Technician
Walgreens
Millington, TN
01.2015 - 11.2015
- Answered multi-line phone, communicating directly with doctors, nurses, and insurance companies via phone, fax, and email to facilitate timely patient care.
- Processed high volume of order requests, entered new patient profiles, and insurance billing information into computer system.
- Calculated dosages, dispensed medications, prepared prescription labels, and filled prescriptions for pharmacist’s approval, ensuring accuracy and compliance with safety standards.
- Managed drug inventory by ordering necessary medications and supplies, verifying deliveries against purchase orders to ensure availability and minimize stock discrepancies.
- Handled monetary transactions with patients.
- Prepared daily and weekly reports.
Certified Pharmacy Technician
Accredo Health, Inc,
Memphis, TN
06.2014 - 12.2014
- Proficient knowledge and skills working simultaneously in the following systems: Electronic Selection Delivery System, Therapy Management Workstation, and RXHome.
- Handled incoming calls from doctors, nurses, and medical staff to process verbal orders for specialty medications.
- Entered new prescriptions with clinical information for specialty medications.
- Communicated with doctors, nurses, and medical staff to clarify prescriptions.
- Maintained up-to-date patient profiles by verifying allergies, diagnosis codes, and therapies, and confirmed drug coverage with insurance companies.
- Processed faxed refill requests and referral forms to streamline communication with doctor’s offices and medical facilities.
Certified Pharmacy Technician
Kroger's Pharmacy
Covington, TN
10.2007 - 09.2011
- Handled customer service calls and complaints while training employees on computer system to improve service efficiency.
- Entered new patient profiles, insurance information, and prescriptions into computer.
- Communicated with doctor’s office, medical facilities, and insurance companies via telephone, fax, and email.
- Processed order request while answering multi-line phone system and helping patients and customers.
- Prepared and dispensed prescriptions for pharmacist’s approval.
- Maintained drug inventory by ordering medications and supplies and verifying deliveries against purchase orders.
- Handled monetary transactions with patients. Completed daily reports.
Certified Pharmacy Technician
Accredo Specialty Pharmacy
Memphis, TN
09.2005 - 05.2007
- Independently handled weekly inventory reports for Accredo Nova Factor, Inc. on Microsoft Excel.
- Made outgoing calls to patients to set up shipment and handled Accredo Therapeutic service calls.
- Entered and maintained patient profiles and prescriptions for specialty drugs in RXHome.
- Answered incoming calls from patients, medical staff, and insurance companies, etc.
- Balanced inventory and pulled drug for shipments.
Education
Bachelor of Science - Medical Laboratory Science
Baptist Health Sciences University
Memphis, TN12-2021
Pharmacy Technician Certificate - Pharmacy Technician
Remington College
Memphis, TN01-2005
Skills
- Extensive knowledge of medications, dosage calculations, insurance policies, and pharmacy law
- HIPAA trained
- Excellent data entry skills using multiple software programs simultaneously
- Able to work with a team or independently
Certification
- CPhT - Certified Pharmacy Technician
Original PTCB Certification Date- 07/23/2005
Recertified Date- 08/28/2026
Certification # 30355760
Expires 08/31/2028
- TN State License for Pharmacy Technician
License # 25979-Expired
Currently in process for reinstatement.
- MLS - Medical Laboratory Scientist
AMT Board of Certified - ID# 2964647
- TN State License for Medical Laboratory Technologist Generalist- License # 26873 Expires 04/30/2028
Timeline
Medical Laboratory Scientist
Methodist University Hospital
01.2023 - 07.2026
Medical Technologist
Baptist Memorial Hospital
03.2022 - 12.2022
Certified Pharmacy Technician
Omnicare
12.2017 - 09.2020
Certified Pharmacy Technician
Enclara Pharmacia
07.2017 - 12.2017
Certified Pharmacy Technician
Walgreens
01.2015 - 11.2015
Certified Pharmacy Technician
Accredo Health, Inc,
06.2014 - 12.2014
Certified Pharmacy Technician
Kroger's Pharmacy
10.2007 - 09.2011
Certified Pharmacy Technician
Accredo Specialty Pharmacy
09.2005 - 05.2007
Bachelor of Science - Medical Laboratory Science
Baptist Health Sciences University
Pharmacy Technician Certificate - Pharmacy Technician
Remington College