RACHAEL CASSADY
Salt Lake City,UT
Summary
I am a dedicated professional with 25+ years of diverse achievements, including overseeing large-scale IT operations and projects with the State of Utah. A strong leader who emphasizes data-driven decisions and fosters a culture of continuous learning, ensuring alignment in fast-paced workplaces. Recently completed MIT's Leading in the AI Powered Future course, strengthening expertise in AI-driven leadership and innovation.
An excellent public speaker with a talent for conveying complex information clearly and effectively to diverse audiences. Builds lasting stakeholder relationships and fosters clear communication and reporting, ensuring optimal results. Innovative Computer and Information Systems Manager with proven experience in leading IT departments, managing complex projects from conception to implementation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Director
State Of Utah
Salt Lake City , UT
03.2023 - Current
- As the IT Director for Edge Services at DTS, I oversee a $21M budget and 155 employees, where we provide desktop, service desk, provisioning, and endpoint user management services for all state of Utah employees. I have guided SAFe Agile project PI planning and implementation, provided training pathways for technician staff, and created a user education program for all state of Utah employees. I am dedicated to driving digital transformation, creating a culture of growth, and setting the vision and direction for my team.
IT Analyst Supervisor
State of Utah DTS
Salt Lake City, UT
04.2020 - 03.2023
- Managed high-impact IT projects, workflows, and reporting for the Department of Environmental Quality (DEQ) business, offering innovative solutions to maximize performance during substantial COVID-19 impacts. Completed the AWS migration of DEQ applications ahead of schedule during the Data Center Exit.
Education
MS - Education
Western Governors University
BS - Biology
University of Utah
Skills
- Leadership
- Coaching
- Public speaking
- IT product management
- Big data management
- IT procurement
- IT compliance
- Process improvement
- Resource allocation
- SAFe Agile project management
- Budget management
- Staff training and enhancement
- Culture and people
Certification
- PMP Certification, 01/01/22
- AWS Certified Cloud Practitioner
- MIT Leading in the AI Powered Future
Community Service
- Eastmont Middle School, Created/led the Minecraft Club
- Bellview Elementary, Created/led the Two Minute Buddy program
Technology Tools
- Microsoft (Word, Excel, PowerPoint)
- Google Workspace
- ServiceNow
- Gemini
- NotebookLM
Skills Highlights
- High-performing digital transformation leader with emotional intelligence, agility, and continuous learning core values.
- Oversee a $21M budget and 155 staff, promoting continuous improvement and guiding critical implementations.
- Recently completed the MIT course: Leading in the AI Powered Future.
- Chairperson for the DTS Culture of Excellence Committee, fostering collaboration and engagement among 800 staff for over two years.
Timeline
IT Director
State Of Utah
03.2023 - Current
IT Analyst Supervisor
State of Utah DTS
04.2020 - 03.2023
MS - Education
Western Governors University
BS - Biology
University of Utah
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