Rachael Claypool
Volga
Summary
Compassionate caregiver with extensive experience at Palco First, adept at promoting independence and enhancing quality of life. Proven problem-solver skilled in meal preparation and time management, consistently achieving high client satisfaction through respectful and empathetic support. Strong multitasking abilities in fast-paced environments ensure efficient daily living assistance.
Overview
17
17
years of professional experience
Work History
Caregiver
Palco First
02.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
CSR Remote
Teleperformance USA
09.2020 - 12.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Responded to customer requests for products, services, and company information.
Homemaker
Panhandle Supoort Services
02.2010 - 12.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
CSR
Speedway America
11.2008 - 06.2010
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Cashier
Little Caesars Pizza
02.2008 - 11.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Health Information Management
Ultimate Medical Academy
Clearwater, FL06-2025
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Daily living assistance
- Multitasking and organization
- Meal preparation
Timeline
Caregiver
Palco First
02.2022 - Current
CSR Remote
Teleperformance USA
09.2020 - 12.2021
Homemaker
Panhandle Supoort Services
02.2010 - 12.2013
CSR
Speedway America
11.2008 - 06.2010
Cashier
Little Caesars Pizza
02.2008 - 11.2008
Associate of Science - Health Information Management
Ultimate Medical Academy
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