Rachael Coombes
Lyons,CO
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Compassionate veterinary technologist with background in providing comprehensive support in animal healthcare settings. Skilled in diagnostic procedures, patient care, and emergency response, ensuring high-quality treatment for animals. Strong communicator with ability to educate pet owners on animal health and wellness. Contributed to improving clinic efficiency through streamlining workflow and enhancing team collaboration.
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
23
23
years of professional experience
Work History
Administrative Assistant
Custom Technical Solutions
Mead, Colorado
06.2016 - 01.2022
- Drove customer feedback to deliver information to management for corrective action.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors and provided general information about the company.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
- Handled confidential documents in an organized fashion according to established protocol.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Managed database systems containing customer contact information.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Prepares conceptual estimates based upon limited information available at the early stages of a project.
- Communicates frequently with project managers regarding progress updates on bids and estimates submitted by the company.
- Assessed cost-effectiveness of products or services, tracking costs relative to bids as work progressed.
- Maintains accurate records of estimated versus actual costs incurred during projects.
- Coordinated with suppliers and subcontractors to obtain competitive quotes and validate budget assumptions.
- Consistently followed up with customers to determine satisfaction levels.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Ensured timely delivery of products by coordinating with suppliers and vendors.
- Complied with consolidation ship dates to facilitate on-time shipments.
- Created purchase orders based on customer requirements and specifications.
- Inspected stock items, discarding defective products and reporting damages to supervisors.
- Reviewed invoices for accuracy prior to payment processing.
- Provided customers with updates on their order status as needed.
- Maintained accounting ledgers by verifying and posting account transactions.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Processed and sent invoices, adjustments, and credit memos to customers.
- Processed credit card payments, wire transfers, and ACH transactions.
Veterinary Technician, Etc.
Coal Ridge Animal Hospital
Firestone, Colorado
09.2014 - 12.2015
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
- Administered and monitored anesthesia for surgeries and operations.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
Veterinary Technician, Etc.
Northside Emergency Pet Clinic
Westminster, Colorado
03.1999 - 01.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service in an environment that could be stressful to the client.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Assisted veterinarian with surgical procedures by assembling and sterilizing instruments and administering anesthesia.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
- Supervised vet techs and scheduled appointments.
- Adhered strictly to safety protocols while working with hazardous materials such as drugs and chemicals.
- Monitored food intake levels of hospitalized patients ensuring they received adequate nutrition while under care.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Instructed staff members on proper handling techniques of animals during examinations or treatments.
- Assisted with euthanasia when necessary according to veterinarian instructions.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Monitored vital signs of animals during medical procedures and administered basic first aid treatments when necessary.
- Recommended vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures to support optimal health.
- Obtained relevant health history and information from clients to maintain medical charts.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
Education
Bachelor of Science - Animal Health
Colorado State University
Fort Collins, CO05-2014
Associate of Science - Biology
Front Range Community College
Westminster, CO05-2012
Skills
- Project management
- Advanced MS office suite
- Administrative operations
- Customer service
- Staff recruitment
- Policy implementation
- Employee training
- Task delegation
- Conflict resolution
- Laboratory skills
- Pathogen identification
- Surgical procedures and support
- General anesthesia monitoring
- Thoracic and abdominal radiograph
- Intravenous injection
- IV medication administration
- Maintain controlled drug inventory
- Lab operations
- IV placement
- Aseptic techniques
- Payment management
- Statement issuing
- Invoice processing
- Customer service support
- Calendar coordination
- Staff coordination
- Performance reviews
- Interpersonal relationships
Affiliations
- Longtime Colorado resident, avid outdoor lover, as well as food conicer. Love meeting new people, and I excel in customer service, Can multi task, deal with fast paced environments and stressful situations. Can often cover multiple job positions simultaneously with ease, while maintaining a fun work environment.
References
References available upon request.
Timeline
Administrative Assistant
Custom Technical Solutions
06.2016 - 01.2022
Veterinary Technician, Etc.
Coal Ridge Animal Hospital
09.2014 - 12.2015
Veterinary Technician, Etc.
Northside Emergency Pet Clinic
03.1999 - 01.2015
Bachelor of Science - Animal Health
Colorado State University
Associate of Science - Biology
Front Range Community College