Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
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Rachael Cox

Medical Coding And Billing Student
Cheraw,SC

Summary

Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Meticulous Medical Records Clerk with 3-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.

Overview

15
15
years of professional experience
1
1
year of post-secondary education
3
3
Certifications

Work History

Waitress/Bartender/Lead Kitchen Manager

Oslo's
Cheraw, SC
07.2002 - 04.2017
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Implemented sustainable practices such as recycling programs, energy-efficient equipment upgrades, and sourcing local ingredients whenever possible
  • Improved customer satisfaction with high-quality meals prepared in accordance with dietary restrictions and preferences
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for bar and restaurant with social relevancy and intentionality

Bartender

Oskar
Cheraw, SC
07.2006 - 05.2008
  • Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining safe atmosphere for all guests.

ROI Clerk

Hunter Medical Systems
Cheraw, SC
01.2005 - 02.2008
  • Minimized potential reimbursement delays by verifying the accuracy and completeness of diagnostic codes entered into patient records
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner
  • Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records
  • Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards
  • Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information
  • Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location
  • Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information

Education

Associate of Applied Science - Medical Billing & Coding

University of Arkansas-Little Rock
Little Rock, AR
05.2023 - Current

Skills

Medical terminology understanding

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Certification

Heartsaver Certification, 04/2023, 04/2025

Awards

Grantham Honor's List, 12/2023, Your dedication to achieving and maintaining a high academic standard has earned you a place on the University of Arkansas Grantham Honors List. Your performance reflects the essence of our mission to foster excellence in education. Keep up the good work, and continue to inspire others with your commitment.

Timeline

Associate of Applied Science - Medical Billing & Coding

University of Arkansas-Little Rock
05.2023 - Current

Bartender

Oskar
07.2006 - 05.2008

ROI Clerk

Hunter Medical Systems
01.2005 - 02.2008

Waitress/Bartender/Lead Kitchen Manager

Oslo's
07.2002 - 04.2017

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Rachael CoxMedical Coding And Billing Student