Rachael Cox
Medical Coding And Billing Student
Cheraw,SC
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Meticulous Medical Records Clerk with 3-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Waitress/Bartender/Lead Kitchen Manager
Oslo's
Cheraw, SC
07.2002 - 04.2017
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Implemented sustainable practices such as recycling programs, energy-efficient equipment upgrades, and sourcing local ingredients whenever possible
- Improved customer satisfaction with high-quality meals prepared in accordance with dietary restrictions and preferences
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for bar and restaurant with social relevancy and intentionality
Bartender
Oskar
Cheraw, SC
07.2006 - 05.2008
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining safe atmosphere for all guests.
ROI Clerk
Hunter Medical Systems
Cheraw, SC
01.2005 - 02.2008
- Minimized potential reimbursement delays by verifying the accuracy and completeness of diagnostic codes entered into patient records
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records
- Assisted with the transition to an electronic health record system, ensuring a seamless migration of patient data while maintaining strict confidentiality standards
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information
- Optimized office space utilization by implementing a color-coded filing system for easier navigation and file location
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information
Education
Associate of Applied Science - Medical Billing & Coding
University of Arkansas-Little Rock
Little Rock, AR 05.2023 - Current
Skills
Medical terminology understanding
EMR / EHR
Data Security
HIPAA Compliance
File Organization
Patient confidentiality
Data Entry
Customer Service
Written and verbal communication
HIPAA Regulations
Epic Systems
Attention to Detail
Doctor Communication
Multitasking Abilities
Certification
Heartsaver Certification, 04/2023, 04/2025
Awards
Grantham Honor's List, 12/2023, Your dedication to achieving and maintaining a high academic standard has earned you a place on the University of Arkansas Grantham Honors List. Your performance reflects the essence of our mission to foster excellence in education. Keep up the good work, and continue to inspire others with your commitment.
Timeline
Associate of Applied Science - Medical Billing & Coding
University of Arkansas-Little Rock
05.2023 - Current
Bartender
Oskar
07.2006 - 05.2008
ROI Clerk
Hunter Medical Systems
01.2005 - 02.2008
Waitress/Bartender/Lead Kitchen Manager
Oslo's
07.2002 - 04.2017