Rachael Crace
Ontario
Summary
Driven and capable leader with extensive experience and unwavering commitment. Seeking to join your team and cultivate a successful career within your esteemed organization. Able to effectively support both colleagues and customers. Confident in capacity to develop and empower current and future team members, enabling them to deliver unparalleled customer satisfaction that fuels business success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Avita Health
01.2025 - Current
- Utilized advanced computer systems for prescription processing tasks such as inputting orders, updating patient profiles, and generating labels accurately.
- Demonstrated strong attention to detail when preparing customized compound medications per pharmacist instructions meeting the unique needs of individual patients.
- Mentored new pharmacy technicians during their training period, fostering a supportive team atmosphere focused on delivering quality patient care.
- Maintained a clean and safe work environment, adhering to established guidelines for infection control and hazardous waste management.
Lead Pharmacy Technician, CPhT
CVS Health
08.2015 - 01.2025
- Manage daily tasks to ensure efficient pharmacy function.
- Process new prescription data received through diverse channels including fax, email, phone calls and in-person submissions by medical professionals.
- Processed client medication demands efficiently.
- Addressed client queries and refill requests through phone communication.
- Manage cash drawer transactions for customer prescription pickups at counter.
- Monitored goods and materials within the warehouse and cardinal logistics.
- Ensured consistent stocking of inventory.
- Handle Patient Quality Calls to ensure efficiency in handling medications for customers and pharmacy
- Facilitated onboarding programs at CVS and Ross Technical College.
- Implemented effective strategies improving store performance metrics at CVS Pharmacy.
- Advanced to inventory specialist position shortly after joining.
- Rose to the position of lead technician quickly and efficiently.
ASSISTANT MANAGER OF YORKTOWN SHOPPING CENTER
The Limited
07.2009 - 05.2012
- Formulated targeted approaches for enhancing customer behaviors.
- Facilitated onboarding process by delivering comprehensive employee training.
- Conducted behavioral-based interviews to assess candidate competencies.
- Handled logistics operations for both stores and warehouses.
- Managed transactions using a Linux POS system.
- Executed effective store presentation strategies as requested by the organization.
STORE MANAGER OF UNIVERSITY PARK MALL
Shi By Journey's
04.2008 - 07.2009
- Provided and implemented behavioral customer strategies
- Operated a Linux software POS system
- Maintain stores visual appearance per company request
- Processed store and warehouse logistics
- Constantly recruited and interviewed using behavioral based interview questions
- Controlled company assets well within standards set by loss prevention department
- 35% over last years sales fiscal year '09
ASSISTANT MANAGER OF UNIVERSITY PARK MALL
Pacific Sunwear
09.2007 - 01.2008
- Provided and implemented behavioral customer strategies
- Trained new employees
- Processed store and warehouse logistics
- Maintain stores visual appearance per company request
CO MANAGER OF GLENBROOK MALL
Journey's
01.2007 - 09.2007
- Provided and implemented behavioral customer strategies
- Trained new employees
- Processed store and warehouse logistics
- Maintain stores visual appearance per company request
Education
Diploma -
Bishop Dwenger High School
Fort Wayne, IN01.2007
Skills
- PTCB
- Pharmacy Technician
- Prior Authorization
- Pharmacy
- Billing
- Inventory
- Customer Service
- Word
- Outlook
- Pioneer
- Microsoft Word
- Typing
- Cash Handling
- Front Desk
- Hospitality Experience
- Loss Prevention
- Medical Billing
- Insurance Verification
- HIPAA
Certification
- Certified Pharmacy Technician (CPhT), 08/17, 08/19
- Sterile compounding
- National Pharmacy Technician Certification (PTCB)
Additional Information
Highly motivated leader that has the skill set to best serve teammates and customers alike., With my experiences and dedication I know I can develop current and future associates to deliver the highest level of customer satisfaction which will drive business results., Highly organized, Unselfish, Hard working, Respect for associates, Goal oriented, Reliable, Passionate
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Registered Pharmacy Technician
Avita Health
01.2025 - Current
Lead Pharmacy Technician, CPhT
CVS Health
08.2015 - 01.2025
ASSISTANT MANAGER OF YORKTOWN SHOPPING CENTER
The Limited
07.2009 - 05.2012
STORE MANAGER OF UNIVERSITY PARK MALL
Shi By Journey's
04.2008 - 07.2009
ASSISTANT MANAGER OF UNIVERSITY PARK MALL
Pacific Sunwear
09.2007 - 01.2008
CO MANAGER OF GLENBROOK MALL
Journey's
01.2007 - 09.2007
Diploma -
Bishop Dwenger High School
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