Destiny Jones
Cedar Hill,TX
Summary
Energetic and Phenomenal Pharmacy Technician with admirable learning skills. Seeking a challenging position in a professional environment, in which my skills can be utilized.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Clinical Services Pharmacy Technician
Centerwell Mail Order Pharmacy
08.2022 - Current
- The Consultative Pharmacy Technician 2 Certified Pharmacy Technician acts as an intake for all calls from patients, pharmacies, and providers.
- I provide varied activities and moderately complex administrative/operational/customer support assignments.
- Performs computations.
- Typically works on semi-routine assignments.
- We triage the call to evaluate the member's concerns, answer questions within our scope, and hand the call off to a pharmacist when appropriate.
- Provide the member with a resolution for any and all concerns within our scope of practice.
- We can assist members with concerns such as packages lost in the mail, orders needing approval, returns, and delayed orders.
- The initiative, decision-making skills, and communication.
Certified Pharmacy Technician (CPhT)
Walgreens
05.2020 - 07.2022
- Accurately collect patient data and process/refill prescriptions.
- Checks prescription status and answers patients' questions before referring other inquiries to the pharmacist.
- Providing professional customer service while multitasking through several programs.
- Answering large call volume of inbound calls.
- Working from home.
Customer Service Manager Tier 2
LiveOps
10.2018 - 02.2021
- Assisting customer via phone with placing orders, return, exchanges and merchandise inquiries for Victoria Secret.
- I supervise around 20 agents at a time, to assist with difficult situations that may arise and keep customers happy.
- Work from home opportunity.
Customer Service Representative work from home
Neiman Marcus
10.2019 - 02.2020
- Conducted merchandise transactions including sales, online order store pick up, returns, exchanges, credit account inquiries, opening credit accounts via phone.
- Handled high call volume, data entry, and tracked shipments.
- Worked from home, customer service.
Pharmacy Technician
Soliant Health
08.2018 - 06.2019
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Maintain proper storage and security conditions for drugs.
- Answer telephones, responding to questions or requests.
- Fill bottles with prescribed medications and type and affix labels.
- Assist customers by answering simple questions, locating items or referring them to the pharmacist for medication information.
- Price and file prescriptions that have been filled.
- Establish and maintain patient profiles, including lists of medications taken by individual patients.
- Order, label, and count stock of medications, chemicals, and supplies, and enter inventory data into computer.
- Prepare and process medical insurance claim forms and records.
- Mix pharmaceutical preparations according to written prescriptions.
- Operate cash registers to accept payment from customers.
Administrative Assistant/ Pharmacy Technician
Sofie fka Zevacor
11.2017 - 07.2018
- Follow company Standard Operating Procedures as well as current Good Manufacturing Practices.
- Clean and maintain controlled sterile environments.
- Maintain proper storage and security conditions for drug inventory.
- Compound sterile pharmaceutical preparations.
- Dispense time-critical, patient-specific unit doses.
- Prepare packages for delivery to hospitals and clinics.
- Microsoft Office including Excel, HPPA & OSHA compliance.
- Answer phones and respond to customer.
- Computer data entry.
- Maintain visitor badge inventory and log to ensure security standards are upheld.
- Greet and welcome clients and visitors to the office.
- Electronic Scheduling/Book appointments.
- Other duties as assigned.
Pharmacy Technician / Inventory Specialist
CVS Health
10.2015 - 11.2017
- Data Entry.
- Retrieving prescription orders.
- Counting, pouring, measuring and weighing tablets and medications.
- Mixing medications.
- Selecting the proper prescription container.
- Creating prescription labels.
- Preparing insurance claim forms.
- Maintaining patient profiles.
- Completing cash register transactions.
- Answering phones.
- Taking inventory of over-the-counter medications.
- Being aware of the latest medicines and their availability.
- Prior Authorization.
- Medicare.
- Shipping meds.
- Pulling expired meds.
Education
GED - undefined
Waco High School
Registered Pharmacy Technician License - Pharmacy
Dallas, TX08.2023
Skills
- Adaptability
- Detailed Oriented
- Good communication
- PTCB
- Time Management
- Microsoft Office
- Pharmacy software
- Notary
- Insurance Verification
- Order Entry
- Medical Terminology
- Operating systems
- HIPAA
- Documentation review
- Organizational skills
- SharePoint
- Windows
Certification
- CPhT - Certified Pharmacy Technician
- National Pharmacy Technician
- Sterile Pharmaceutical Compounding
- Texas Notary Public, 04/28
- Google IT Support Professional Certificate, Present
Additional Information
Administrative Assistant Certificate
Personal Information
Authorized To Work: US
Timeline
Clinical Services Pharmacy Technician
Centerwell Mail Order Pharmacy
08.2022 - Current
Certified Pharmacy Technician (CPhT)
Walgreens
05.2020 - 07.2022
Customer Service Representative work from home
Neiman Marcus
10.2019 - 02.2020
Customer Service Manager Tier 2
LiveOps
10.2018 - 02.2021
Pharmacy Technician
Soliant Health
08.2018 - 06.2019
Administrative Assistant/ Pharmacy Technician
Sofie fka Zevacor
11.2017 - 07.2018
Pharmacy Technician / Inventory Specialist
CVS Health
10.2015 - 11.2017
GED - undefined
Waco High School
Registered Pharmacy Technician License - Pharmacy
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