Rachael Danyew
Los Angeles,CA
Summary
Results-driven leader specializing in grants life cycle management and stakeholder engagement. Expertise in proposal development, database management, and delivering timely reports to enhance organizational performance. An experienced manager with strong ownership and effective planning and organizational skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Grants Manager Assistant
California Institute of Technology
05.2023 - Current
- Creates and maintains budgets and non-scientific proposal documents for sponsored research.
- Conducts financial and administrative monitoring of awards, ensuring timely compliance with Uniform Guidance and sponsor requirements.
- Designed standardized proposal budget templates for NASA, JPL, NSF, and STScI, integrating work-effort modeling, salary forecasting, and travel cost calculations, which are now adopted as the department’s standard.
- Coordinats faculty credit card reconciliations, purchases, and budget alignment.
Healthcare Consultant
Self-Employed, Southern California
01.2020 - Current
- Design and implement workflows in highly regulated (21 CFR) environments to support operational improvements.
- Create SOPs, KPIs, and training materials, contributing to compliance and operational excellence.
- Perform ad hoc research and data analysis to support strategic decision-making.
- Relaunched a closed call center by training and onboarding a new team prior to hiring a permanent manager; supported ongoing agent training for over 2 years.
- Acted as interim manager during leadership transitions.
Field Service Operations Manager
Strata Skin Sciences
11.2021 - 08.2022
- Managed domestic operations for over 1,000 medical devices, ensuring client satisfaction.
- Oversaw domestic and international technical support, leading 12 engineers and their workflows.
- Coordinated training and onboarding, improving service team efficiency and skill development.
- Handled regulatory reporting and complaint resolution to meet compliance standards.
Call Center Manager (Patient Support Center Manager)
Strata Skin Sciences
03.2018 - 10.2020
- Established quality assurance benchmarks, enhancing call resolution rates by 20%.
- Developed clear policies and staff training programs, increasing employee satisfaction and retention.
- Monitored call center metrics of 17 agents, improving customer experience and operational efficiency.
Education
Bachelor of Science - Health Information Management
Western Governors University
Associate of Arts - Social and Behavioral Sciences
MiraCosta College
Oceanside, CASkills
- Grant Lifecycle Management
- Compliance and Risk Assessment
- Budgeting
- Financial Reporting
- Financial monitoring
- Compliance monitoring
Websites
Certification
• CompTIA Project+ (Project Management; IT)
• Certificate of Proficiency: Biotechnology Laboratory Skills
• Certificate of Proficiency: Biotechnology Laboratory Skills
Timeline
Grants Manager Assistant
California Institute of Technology
05.2023 - Current
Field Service Operations Manager
Strata Skin Sciences
11.2021 - 08.2022
Healthcare Consultant
Self-Employed, Southern California
01.2020 - Current
Call Center Manager (Patient Support Center Manager)
Strata Skin Sciences
03.2018 - 10.2020
Bachelor of Science - Health Information Management
Western Governors University
Associate of Arts - Social and Behavioral Sciences
MiraCosta College