Rachael Dean
Glenn Heights
Summary
Results-driven Operations and Administrative professional with over 20 years of experience in telecommunications and healthcare. Expertise in managing workflows, analyzing performance metrics, and enhancing efficiency through cross-team collaboration. Strong foundation in process improvement and vendor coordination, consistently delivering results in fast-paced, deadline-driven environments.
Overview
25
25
years of professional experience
Work History
Sr. Admin Customer Support
UT Southwestern
Dallas
06.2024 - Current
- Coordinated high-volume operational workflows, ensuring alignment with performance targets
- Monitored and analyzed daily performance metrics, providing actionable insights for leadership
- Partner with upper management to develop and refine performance measurement criteria.
- Resolve supplier payment inquiries and identify barriers to timely processing.
- Ensure efficient delegation and timely resolution of customer issues
OUTSIDE PLANT ENGINEERING MANAGER
AT&T
Grand Prairie
04.2014 - 06.2023
- Supervised and directed technical staff to support daily operations and project execution
- Led battery and power replacement projects, ensuring compliance with FCC regulations and enhancing system reliability.
- Coordinated equipment ordering, project timelines, and technician workflows to streamline project execution.
- Managed inventory systems to ensure accurate tracking of equipment and resources, supporting operational readiness.
- Collaborated cross-functionally to support equipment implementation and system upgrades
- Developed and maintained process documentation to improve operational efficiency
- Reviewed and approved engineering design changes for system compatibility,
TECHNICAL ASSOCIATE
AT&T
Fort Worth
12.2000 - 04.2014
- Automated routine system administration tasks through script creation.
- Supported system administration and troubleshooting across various platforms.
- Managed inventory systems, ensuring accurate equipment databases for efficient resource allocation.
- Resolved technical issues for non-technical users, improving overall system usability.
- Gathered data and conducted analysis to facilitate informed technical decision-making.
- Updated shared drives and databases, increasing accessibility for team collaboration.
- Assisted engineers and planners with equipment ordering and project coordination.
Education
HIGH SCHOOL DIPLOMA -
Trinity HS
Euless, TX06-1993
Skills
- Customer Support & Issue resolution
- Performance Metrics and Reporting
- Process Improvement
- Project management
- Operations and Workflow Management
- Cross-Functional Collaboration
- Inventory & Systems management
- Microsoft Office Suite
- Time Management & Multitasking
- Team Leadership & Supervision
- Communication (written & verbal)
Accomplishments
- Received a Team Award for completing a high profile and high priority project before the due date.
- Outstanding performance collaborating with peers to meet the customer demand for service.
- Maintained 0 vehicle accidents, citations, or safety incidents yearly.
Community Service
- Every Christmas in lieu of buying gifts for each other my family donates funds to either a charity that is close to our hearts or a local family we know who need help during the holidays.
- Once a year I collaborate with family and friends to donate clothing and miscellaneous household items to local shelters.
References
- Clayton Martin, 817-781-5819
- Carla Coleman, 817-825-7517
- Leo Rendon, 817-223-4506
- John Heiden, 918-200-3293
Timeline
Sr. Admin Customer Support
UT Southwestern
06.2024 - Current
OUTSIDE PLANT ENGINEERING MANAGER
AT&T
04.2014 - 06.2023
TECHNICAL ASSOCIATE
AT&T
12.2000 - 04.2014
HIGH SCHOOL DIPLOMA -
Trinity HS